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Front Desk Agent Support

4 months ago

Cambridge, Canada Rego Realty Inc., Brokerage Full time

This a one-of-a-kind opportunity for anyone thinking about a career in Real Estate

**As our Part-Time Concierge, you will be the face and voice of our upcoming Cambridge location.**

**This team member will provide unwavering support to our Sales team while cultivating a memorable experience for our Clients.**

**You will strive for quality, not quantity.**

**What You Do**:

- Greet clients at reception and assist with various requests, including receiving deposit information
- Answer phones and provide a memorable experience to our clients
- Learn the entire end-to-end listing and selling process
- Success in this role is receiving satisfaction and fulfillment by supporting our Sales team
- Arrange showings for each property and confirm with clients and Sales Representatives
- Process transactions and offers as needed by managing the deals box (backup)
- Scan/Organize documents while ensuring the submitted data is complete with all necessary information and signatures
- Communicate with Sales Representatives for missing information, confirm deadlines, and ensure our internal team understands the process
- Ensure the data submitted is complete with all necessary information and all required signatures
- Building checkup for any maintenance requirements (interior & exterior)
- Phone calls from potential vendors for cleaning supplies, promotions, window cleaning, IT companies

**How you add value**:

- **Superior Client Services**:

- Flexibility by adapting to shifting demands
- The willingness to learn new programs, and a desire to want to do more
- Ability to work collaboratively within a small team and handle conflicting priorities from various stakeholders
- Can work both in-person and remotely as needed
- Will organize and prioritize tasks based on deadlines while working in a fast-paced environment
- Hours during the week are 5pm-9pm, weekends 9am-5pm, on a rotational schedule with other part-time staff
- You live and breathe a customer-first mindset
- You are Humble, Hungry, and Smart.
- Coverage and training will take place at our 618 King Street West, Kitchener location, before transitioning to the Cambridge location.

**Job Types**: Part-time, Permanent
Part-time hours: 22 per week

**Salary**: $18.00-$20.00 per hour

Schedule:

- Evening shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Cambridge, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person