Response Centre Specialist Full Time

6 months ago


Richmond, Canada London Drugs Limited Full time

Not just a job

a community

a partnership

a team

You’ll experience them both at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team Our state-of-the-art Loss Prevention Department in British Columbia currently has an opportunity for:
**Response Centre Specialist**

At London Drugs, we thrive on finding new ways to take care of people, every day. We go above and beyond the expected to take care of people and make their lives less complicated.

The Response Centre Specialist (RCS) is a member of Loss Prevention Operations, accountable for the monitoring of company locations via remote systems. As a front line point of contact to our internal customers and partners, the Response Centre Specialist (RCS) will professionally and efficiently respond to incidents and ensure that documentation is complete and meets established protocols. The RCS will proactively seek out potential loss situations or threats, communicate with stakeholders, so that appropriate preventative steps can be taken. The RCS may also be required to work additional shifts at the store level as a Loss Prevention Officer I.

**Responsibilities and Primary Functions**
- Protect all company assets and reduce losses.
- Remote monitoring of designated company locations
- Provide support to our internal customers
- Prepare incident reports and evidence packages to meet both
- Prepare incident reports and evidence packages to meet both companies and required legal standard
- Conduct daily assigned compliance audits
- Conduct telephone interviews.

**Qualifications**
Education & Experience:

- Possess a current provincial security worker license with a security guard or security monitor designation. ( i.e. BST training)
- First Aid & W.H.I.M.I.S. training
- Basic working knowledge of computers, networks and security systems (CCTV, remote video, access control etc).
- Understanding of criminal code sections applicable to Loss Prevention and protocols pertaining to the collection and handling of evidence.
- Working knowledge of retail loss prevention and security practices.
- Education in the areas of criminology, emergency management, justice or security management is an asset.

Skills & Abilities
- Ability to adhere to business phone etiquette while ensuring a positive customer experience.
- Ability to maintain professional and effective demeanor in critical incidences. Demonstrated ability to provide instruction, remain calm and respond with good judgment and clarity in emergency situations.
- Ability to work independently in a varied and demanding environment while maintaining objectivity.
- Strong time management, organizational & prioritization skills.
- Ability to maintain confidentiality of all company information, procedures, facilities systems and investigations
- Ability to interview, gain relevant information in a non
- confrontational manner

We offer advancement opportunities through our promote-from-within policies, as well as the following comprehensive benefits program. Starting pay will fall within the salary range indicated and may vary based on job-related experience, knowledge and education.
- Comprehensive medical, dental, prescription drug and vision coverage for you and your family
- Company matched RRSPs
- Employee Discount Program
- Postsecondary Entrance Scholarships for you or your children
- Community Involvement

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.



  • Richmond, Canada London Drugs Full time

    Response Centre Specialist  At London Drugs, we thrive on finding new ways to take care of people, every day. We go above and beyond the expected to take care of people and make their lives less complicated.  The Response Centre Specialist (RCS) is a member of Loss Prevention Operations, accountable for the monitoring of company locations via remote...


  • Richmond, Canada London Drugs Limited Full time

    Not just a job…a communitya partnershipa teamYou’ll experience them both at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our state-of-the-art Loss Prevention Department in British Columbia...


  • Richmond, Canada London Drugs Limited Full time

    Not just a job a community a partnership a team You’ll experience them both at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our state-of-the-art Loss Prevention Department in British Columbia...


  • Richmond, Canada London Drugs Limited Full time

    Not just a job a community a partnership a team You’ll experience them both at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our state-of-the-art Loss Prevention Department in British Columbia...


  • Richmond, Canada London Drugs Limited Full time

    Not just a job a community a partnership a team You’ll experience them both at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our state-of-the-art Loss Prevention Department in British Columbia...


  • Richmond, Canada London Drugs Full time

    Response Centre Specialist  At London Drugs, we thrive on finding new ways to take care of people, every day. We go above and beyond the expected to take care of people and make their lives less complicated.  The Response Centre Specialist (RCS) is a member of Loss Prevention Operations, accountable for the monitoring of company locations via remote...


  • Richmond, Canada Fun4Kidz Play Centre Full time

    Fun4Kidz Play Centre is an indoor children's play centre located in Aberdeen Centre in Richmond. We are looking for people to join our team who have excellent time management, can work independently, and can get the job requirements completed. Must be able to communicate with customers and children. Currently we are looking to hire for a FULL-TIME position...

  • Pharmacy Assistant

    5 months ago


    Richmond, Canada CRC Health Centre Full time

    CRC Drugs Pharmacy is looking for a Part-Time Pharmacy Assistant. This position is an excellent opportunity for someone looking to accumulate experience in the pharmaceutical field or the healthcare field in general. The position is also uniquely positioned to move into a full-time position in the future depending on the pharmacy's needs. Our office is...


  • Richmond, British Columbia, Canada Ocean Periodontal & Dental Implant Centre Full time

    Job TitleDental Support SpecialistCompany OverviewOcean Periodontal & Dental Implant Centre is seeking a highly motivated and detail-oriented individual to join our team as a Dental Support Specialist.Salary and BenefitsThe estimated salary for this position is $45,000 - $55,000 per year, depending on experience. Additionally, we offer a comprehensive...

  • Medical Administrator

    3 weeks ago


    Richmond Hill, Canada Obstetrics and Gynecology Specialist Full time

    A Dynamic and well-established Medical Specialist clinic that provides Medical (Obstetrics and Gynecology) and Aesthetic care in Richmond Hill is seeking a highly motivated, skilled, engaging and compassionate professional to fill a full-time **Medical Administrator position** who can manage the clinic daily. Our office provides high - quality,...

  • Medical Administrator

    2 months ago


    Richmond Hill, Canada Obstetrics and Gynecology Specialist Full time

    A Dynamic and well-established Medical Specialist clinic that provides Medical (Obstetrics and Gynecology) and Aesthetic care in Richmond Hill is seeking a highly motivated, skilled, engaging and compassionate professional to fill a full-time **Medical Administrator position** who can manage the clinic daily. Our office provides high - quality,...


  • Richmond Hill, Canada Securitas Canada Ltd. Full time

    Securitas is a global leader in the security industry and has been providing security services since 1899. With over 8,000 employees in 25 District offices across Canada, and 370,000 employees globally, we possess the experience and knowledge to offer a broad range of expert services including: On-site Guarding, Mobile Patrol Guarding, Leading Technology...


  • Richmond Hill, Canada Securitas Canada Ltd. Full time

    Securitas is a global leader in the security industry and has been providing security services since 1899. With over 8,000 employees in 25 District offices across Canada, and 370,000 employees globally, we possess the experience and knowledge to offer a broad range of expert services including: On-site Guarding, Mobile Patrol Guarding, Leading Technology...


  • Richmond, Canada Ann-Louise Jewellers Full time

    Do you have a passion for sales and fine jewellery? Ann-Louise Jewellers at Richmond Centre is now hiring full-time and part-time sales associates. Ann-Louise is a Canadian based retail company that offers fine jewellery, and a selection of the industry’s top watch brands such as Longines, Tissot, Citizen and Bulova. We are looking for individuals who...


  • Richmond, Canada Kiokii and … Inc. Full time

    **Who are we?** Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 9 stores in GTA to-date and more to come! And we are so excited to have...


  • Richmond, Canada Asera Dental Full time

    Seeking a Dental Receptionist with at least one year of work experience to work at our modern Richmond downtown office. We are looking for a detail-oriented individual with excellent communication skills who can provide exceptional customer service to our patients. Knowledge of Cleardent software is preferred. Speaking Cantonese or Mandarin is considered an...


  • Richmond, Canada Modern Beauty Full time

    **Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with over 40 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and...

  • Spa Coordinator

    6 months ago


    Richmond, Canada Tao Day Spa Full time

    Do you want to work for an award-winning spa and wellness centre in the heart of Steveston Village, Richmond? We are looking for a passionate individual who enjoys helping people and has a strong desire to make a difference in people's lives through a holistic wellness approach. **What we offer**: - A fun and professional team - Covid-19 Safe environment...


  • Richmond Hill, Canada Oak Ridges Vision Centre Full time

    **Overview** **Responsibilities** - Conduct thorough eye examinations to assess visual acuity and diagnose eye conditions. - Prescribe corrective lenses and other treatments based on patient needs. - Educate patients on proper eye care practices and the use of prescribed optical devices. - Maintain accurate patient records using electronic health record...


  • Richmond, Canada Western Canada Marine Response Corporation Full time

    WCMRC is hiring a **Full-Time Spill Response Technician - Deckhand **to join our spill response team in **Richmond, B.C.** Our spill response team is comprised of professionals with diverse skills and experience. Their ability to effectively manage and direct spill response procedures within the first few hours after response activation significantly...