Program Manager

2 weeks ago

Kanata, Canada ARTAFLEX INC., Full time

Summary

Playing a lead role in (a) ensuring that our customers’ needs and expectations are understood internally and (b) ensuring that Artaflex Inc. meets or exceeds those expectations.

**This will typically involved in**:
1. Driving the order fulfilment process. This requires synchronization between the customer and various internal functions (procurement, manufacturing operations, logistics etc).

2. Providing collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, repair and or design services. Also takes lead in preparing quotations for existing programs.

3. Overseeing New product introduction

4. Finding and deploying new solutions to various challenges

5. Monitoring financial performance of portfolio and managing customer satisfaction.

**Major Detailed Responsibilities**:
1. Acts as the primary interface between the customer and the company for managing specific programs to achieve planned objectives.

2. Works with the site teams to plan and monitor activities to ensure that product deliveries and quality meet requirements and that projects/programs are on schedule.

3. Can be required to work on complex problems where analysis of situations or data requires and in-depth evaluation of various factors.

4. Incumbent will have a high level of autonomy afforded to him/her to ensure that he/she delivers on defined goals.

5. Incumbent influences others outside of team to ensure goals are met and resolves conflicts in an effective manner.

6. Interacts with and influences management and/or customers on significant issues.

7. Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.

a. Monitors plans to meet commitments and schedules for customers.

b. Coordinates action plans with the sites to correct out-of-plan conditions.

8. Manages current and planned programs to achieve planned revenue. Participates in forecasting and planning and monitoring of efficiency and execution of account strategies.

9. Communicates frequently with customers to help ensure satisfaction with the company and the products. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.

10. Monitors the impact on inventory of order changes and establishes procedures and charges to the customers.

11. Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

12. Makes complex decisions affecting work in and outside of own area, advising reporting manager of the action taken, refers more complex and sensitive decisions to reporting manager

**SKILLS**

1. At least 5 years Program Management experience is required.

2. Degree in commerce or engineering field is an asset

3. Excellent customer contact, negotiation and problem resolution skills.

4. Good presentation, database management and computer skills.

5. Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

6. Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.

7. Strong knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.

8. In-depth knowledge of the business issues associated with manufacturing PCBs, Cabling or Electro-Mechanical assemblies

9. Strong knowledge of product pricing, contracts and contract negotiations.

10. Thorough understanding of business risks and price make up ( Value add and Materials )

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Overtime pay

Work Location: In person

Expected start date: 2023-05-29

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