Casual Gaming Technician

3 months ago

Winnipeg, Canada Manitoba Liquor and Lotteries Full time

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:
Reporting to the Supervisor, Technical Services, the Gaming Technician is responsible for the repair and maintenance of all casinos gaming and gaming related equipment to ensure that integrity is maintained. The incumbent is also responsible for gaming device software upgrades, equipment moves, conversions, installations and providing support for slot investigations.

**Responsibilities**:

- Respond to operational service calls related to all gaming equipment.
- Send out all warranty work to appropriate equipment suppliers.
- Repair and maintain non consumable and gaming related equipment which requires servicing equipment on the gaming floor or in the technical services office.
- Schedule and complete preventative maintenance on all gaming and gaming related equipment.
- Research product information which includes retrieving product schematics from suppliers.
- Perform technical troubleshooting and repairs.
- Assist Technical Specialists with gaming machine investigations.
- Complete special projects such as software upgrades, machine moves, conversions, and new equipment installations.
- Provide technical support to First Nations Casinos.
- Complete configuration changes to existing equipment.
- The incumbent is expected to work at any MBLL or First Nations site as directed by the Manager or Supervisor.
- Encourage a climate that supports diversity.
- Other duties as assigned.

**Primary Qualifications**:

- Post-secondary education in a recognized electronics program; must possess a certificate/ diploma in electronics.
- One to two (1 - 2) years prior experience as a bench technician or an equivalent combination of education and experience.
- Have and maintain a valid Manitoba Class 5 Drivers License.
- The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Safe Work policies and practices, following Manitoba Liquor & Lotteries’ policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.
- Ability to work a variety of shifts based on the requirements of a twenty-four (24) hour per day, seven (7) day per week operation.
- Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a consideration in the pre-screening process.

**Secondary Qualifications**:

- Bilingual (French/English) language skills.
- Previous experience in the gaming environment and knowledge of gaming system platforms.

**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**

**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible positions.
- **Flex Time**: Flexible shifts and work hours for eligible positions.
- **Maternity and Parental Leave**: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- **Fitness Allowance Reimbursement, depending on bargaining unit**: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
- **Computer Purchase /Fitness Purchase Program**: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
- **Diversity and Inclusion**: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
- **The Together Project**: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

**Vacation**
- Accrue up to 10 paid vacation days per year during the first 2 years of employment.
- Accrue 15 paid vacation days per

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