Gb Enrolment Services Specialist

3 weeks ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

In a client-facing role, the Group Benefits Enrolment Services Specialist is accountable for the accurate and timely implementation and ongoing support of our Enrolment capabilities and related services. The Enrolment Services Specialist is responsible for managing all components of their assigned block of clients and projects as it relates to Member Enrolment, working in partnership with our Clients, Business Development, Service Reps, Implementation Project Managers, and all other internal stakeholders to deliver the optimal Enrolment experience.

**Main Accountabilities**:

- Provide exceptional customer service to our external clients and internal business partners
- Project Lead the implementation of our Enrolment services for New clients and Re-Enrolment for our Existing clients
- Create client-specific project plans, manage all Enrolment deliverables, and ensure accurate setup of SLF systems as it impacts Enrolment
- Monitor task assignments with internal and external project team members on an ongoing basis
- Negotiate with internal and external partners to ensure Sun Life’s ability to accurately administer the desired Enrolment experience
- Gather accurate and complete client requirements
- Understand customer expectations and plan design, and match these with Sun Life specifications
- Understand the member experience and how plan design and system set up impacts that experience
- Complete member web experience testing to ensure desired experience is achieved
- Monitor live enrolments, lead, manage and resolve issues/escalations
- Complete member data analysis for pre and post enrolment and coordinate updates as required
- Present creative solutions to resolve issues around capability
- Prepare and present Member Enrolment experience to client, as required

**Competencies**:
We are looking for a dynamic, motivated and enthusiastic self-started who has the following:

- A bachelor’s degree or equivalent business experience
- Customer focus and proven ability to develop and nurture client relationships
- Strong interpersonal and communication skills required to facilitate and build effective relationships with key stakeholders
- Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects
- Project management, facilitation and problem-solving experience
- Strong understanding of Group Benefits and administrative practices
- Excellent PC knowledge (Excel, PowerPoint, Word)
- Ability to negotiate, consult, make decisions, solve problems and persuade
- Ability to promote partnership, innovation and continuous improvement
- Ability to manage changing priorities, assess and manage risks or conflict, and drive resolution
- Strong attention to detail
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

**Assets**:

- Plan design, plan set up and flexible benefit plan knowledge
- Knowledge of the SLF GB Member Web Experience
- PMP designation

**Notes**:

- Some travel may be required on occasion
- Overtime may be required during peak periods

**What’s in it for you?**
- We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
- We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada
- Wellness programs that support the three pillars of your health - mental, physical and financial
- Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle
- Fluid workspaces where you can choose from a variety of workstations, offices and collaboration zones based on your daily needs

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
54,300/54 300 - 88,300/88 300

**Job Category**:
Customer Service / Operations

**Posting End Date**:
05/04/2024

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