Services Support Specialist

3 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 2 years**

The Services Support Specialist reports to the Services Manager and supports the overall success of all student-run services. The role provides direct supervision of 4-6 student-run services as assigned by the Services Manager. These services are used and accessed by thousands of undergraduate students each term. The Specialist is responsible for the day-to-day administration and evaluation of the programs, events and activities offered by these services. The Specialist assists in providing knowledge and support of equity work, community building, developing relationships with on and off-campus partners, identifying opportunities to support the work of the services, as well as event support and review, recommendations and approval, volunteer management support, program delivery, evaluation, mentoring and training.

**Responsibilities**:
Program Management & Service Delivery
- Provide day-to-day management oversight for the successful delivery of select student services supporting student leaders within each area
- Ensure Services are meeting the students’ needs and filling on-campus service gaps
- Cultivate relationships with campus and community organizations, particularly in the realm of equity, 2SLGBTQ+, racialized students, and other equity-deserving groups
- Be the direct supervisor for select services for event planning advisory or program development
- Provide excellent leadership to all student staff in the coordinator's area of responsibility. This will include creating and maintaining positive working relationships by establishing a clear set of reasonable expectations and goals, effectively measuring, and evaluating performance, and providing ongoing feedback
- Provide mentorship and development & training to Service Coordinators and Student Services Executives to ensure successful program delivery and support
- Provide event support from planning, implementation, budgeting, and evaluation for 4-6 services

Financial & Resource Management
- Financial supervision and budget planning for 4-6 services
- Authorizing expense requests, ensuring accountabilities for all revenues and expenditures
- Ensure that services have sufficient, maintained, and accessible space for the success of what they offer to students
- Managing inventory and equipment and ensuring services have the items they need for success
- Supporting the budgeting process to identify program enhancements, capital investments, and other items to support the success of the services

Volunteer Management & Maintaining Relationships
- Coordinates the hiring and training of service coordinators and supports the management of volunteers within select services ensuring equitable practices are utilized
- Serves as a liaison between Services and relevant internal and external partners in collaboration with the coordinators
- Predict, assess, and manage all conflicts arising from within each Service as well as conflict from outside agencies relating to our Services to ensure a positive work environment
- Promote consensus-based work with campus partners, students, and community groups
- Collaborates with campus partners to ensure students are provided with the necessary support, resources, and information pertinent to their University of Waterloo student experience

Risk Assessment & Compliance
- Work with the Services Manager to share new events and programs to highlight overall organizational risk on new initiatives including financial, resource and safety
- Ensures services operate in compliance with all WUSA and University policies and procedures and relevant municipal by-laws, and provincial and federal legislation including, but not limited to: Regional food safety protocols, municipal noise by-laws, the Employment Standards Act, Accessibility for Ontarians with Disabilities Act, Ontario Human Rights Code, and the Privacy Act
- Responsible for mitigating risk within operations reducing personal injury and damage to the reputation of the University and Waterloo Undergraduate Student Association

Qualifications:

- Post-secondary education in Recreation, Event Management, Business, Education, Student Affairs or a related field and/or relevant experience
- Previous experience supporting and supervising part-time staff, ideally within a student environment is required
- 2+ years’ experience in supporting equity initiatives, programs, events, and projects, ideally in a student environment is an asset
- Experience leading, mentoring, and building consensus with diverse and varied opinions and goals and with varied stakeholders
- Experience managing and resolving conflict
- Experience in basic financial management including managing budgets
- Ability to demonstrate urgency for project tasks, particularly as it relates to initiating meetings, follow-ups, and communications to keep projects moving forward
- Ability to plan and deliver effective and engaging presentations and/or trainings to a variety of audiences
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