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Guest Services Agent

3 months ago

Ottawa, Canada FAIRMONT Full time

**Company Description**
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.

**What is in it for you**:

- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Comprehensive extended health benefits package
- Full rate of pay of $23.86/hour

Reporting to the Front Desk Manager and Guest Services Managers, responsibilities and essential job functions include but are not limited to the following:

- Provide outstanding service to our internal and external guests
- Assist with tour check-ins and greet the tour guide and groups when required
- Generate reports for other departments in the hotel
- Key member of crisis & emergency team
- Register and checkout hotel guests
- Act as an ambassador of Fairmont Château Laurier
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist Leadership in performing daily duties
- Follow all safety policies
- Overnight shifts are a possibility, but not a daily requirement of the position
- Other duties as assigned

**Qualifications** Qualifications**:

- Fluent in both official languages
- Previous Front Desk Agent experience in a similar environment
- Excellent verbal and written skills
- Must have the ability to handle cash effectively and accurately
- Computer literate with exposure to Opera Cloud, Outlook, Word and Excel is a strong asset
- Active listener, self-starter
- Able to make decisions and take initiative
- Ability to type 40 words per minute
- Positive and pleasant attitude
- Able to work alone
- Strong team player
- Detail oriented
- Must be able to work in a very busy environment

**Physical Aspects of Position (included but not limited to)**:

- Standing during entire shift

**Additional Information**
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**In order to keep our employees and the general public safe from the threat of Covid-19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.**

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS