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Guest Service Agent

1 month ago

Ottawa, Canada DoubleTree by Hilton Downtown Ottawa Full time

*Job Summary*

As a Guest Service Agent, you will be the first point of contact for guests at our hotel, providing exceptional customer service and ensuring a positive experience throughout their stay.

*Responsibilities*
- Greet and check-in guests in a professional and friendly manner
- Answer phone calls and assist with inquiries or reservations
- Handle guest requests promptly and efficiently
- Process payments and maintain accurate guest accounts
- Provide information about hotel services, facilities, and local attractions
- Address guest complaints and escalate issues as needed
- Maintain a clean and tidy front desk area

*Experience*
- Previous experience in a hotel or hospitality setting is preferred
- Previous experience in a Hilton Brand or DoubleTree by Hilton is an asset
- Previous experience in OnQ PM is an asset.
- Proficiency in phone systems and Microsoft computer skills
- Strong customer service skills with the ability to handle various guest situations tactfully
- French/ English bilingual is an asset
- Knowledge of front desk operations and hotel procedures
- Excellent phone etiquette and communication skills
- Ability to multitask in a fast-paced environment while maintaining attention to detail

**Job Types**: Full-time, Part-time

Expected hours: 16 - 32 per week

**Benefits**:

- Discounted or free food

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application deadline: 2024-09-30
Expected start date: 2024-10-07