Service Manager

3 weeks ago

Port Coquitlam, Canada GA Checkpoint Full time

**Marine and Motorsports Service Writer**

**Required Skills and Qualifications**
- 2+ years of experience in the same role or similar, in a fast-paced industry
- Knowledge of the Marine or Motorsport industry would be an asset
- Excellent verbal & written communication
- Good organizational skills
- The ability to work under pressure and handle stress
- Leadership and customer service skills

**Daily Tasks**
- Delegating and directing service tasks - monitoring the progress of current service appointments
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships
- Managing service team members to ensure the team's tasks are complete
- Answering phones and calling customers back
- Providing customers with updates on their service
- Helping customers schedule appointments
- Collecting customers information / unit information

**Job Summary**
- Handling customer complaints or concerns
- Setting up and maintaining the service desk and evaluating its efficiency
- Writing repair orders
- Monitoring department issues and customer complaints
- Managing a team of Service Technicians and Advisors
- Logging the process of a repair
- Communicating with parts staff and technicians
- Communicating with the customers
- Watching over service staff / department

**Company Profile**

GA Checkpoint is Vancouver’s largest dealer of Yamaha powersports and marine products. We’ve been serving our loyal customers since 1974. We sell and service all Yamaha motorcycles, ATV's, Power products, Sport Boats, Wave runners & Outboards.

**Full time** - Tuesday to Saturday 9am - 5:30pm

**Benefits**:

- Company events
- On-site parking

Schedule:

- 8 hour shift

COVID-19 considerations:
All customers are required to wear a mask and common areas are sanitized often

Work Location: In person

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