Admn o 21r

Posting Title- ADMN O 21R - Manager Customer Service and Sales- Position Classification- Administrative Officer R21- Union- GEU- Work Options- Hybrid- Location- Coquitlam, BC V3K 7B9 CA (Primary)- Salary Range- $67,728.87 - $77,012.22 annually- Close Date- 2/7/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- Product Distribution Centre/Procurement and Supply- Job Summary**THE MINISTRY**:
A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

**THE PROGRAM**:
Product Distribution Centre (PDC) operates a fully cost recoverable program which is a Health Canada licensed complete supply chain solution. Our approach includes program-specific supply strategy consulting, procurement of unique program goods, inventory management, account management and customer service support, and distribution of goods. PDC works with government, public sector, publicly funded agencies, and their end users. The program supplies medical devices, pharmaceutical drugs, feeding supplies and equipment, personal care products, janitorial products, and personal protective equipment.

**THE ROLE**:
The Manager, Customer Service and Sales manages and leads the PDC call centre and client account management service unit, maintains collaborative partnerships with external and internal stakeholders to ensure the effective delivery of programs and services to clients, and communicates program goals and objectives. They manage and lead work unit budget, core policy and Health Canada regulatory requirements.

**Job Requirements**:
EDUCATION AND EXPERIENCE
- Bachelor’s Degree or higher in Communications, Public Administration, Business Administration/Commerce, or related field and one (1) year of *related experience**; OR**:

- Diploma in Communications, Public Administration, Business Administration/Commerce Certificate Program, or related field and two (2) years of *related experience**; OR** Three (3) years of *related experience.- Related experience must include a combination of all of the following:

- Demonstrated experience leading and managing a team
- Experience in client account management including managing internal and external stakeholder relationships
- Experience preparing high level communications for senior leadership such as briefing notes, reports, presentations Experience with a CRM systemPreference may be given to applicants with one (1) of more of the following:

- Experience in a call centre environment
- Experience in logistics, supply chain, or inventory management
- Experience using an ERP (e.g. SAP) system.
- Experience supervising in a union environment
- Experience with the Health Canada regulatory environment
- Experience working in the supply of health care/medical products
- Additional years of experience in any of the above experience requirements and/or preferences

**About this Position**:
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
Employees of the BC Public Service must be located in BC at the time of employment.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

**How to Apply**:
**Cover Letter: NO** - Please do not submit a cover letter as it will not be reviewed.

**Resume: YES**:
**Questionnaire: YES** - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

**Additional Information**:
Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
- Job Category- Administrative Services