Service Manager

4 weeks ago

Port Coquitlam, Canada ActiveCo Technology Management Full time

**Who We Are**:
Since 1999, ActiveCo Technology Management has reshaped IT Management by using innovative techniques to provide outstanding support services to small and medium-sized businesses across all North America. We believe in creating an exceptional culture, with an exceptional purpose to embrace diversity and create an inclusive and collaborative work environment. Together, we work hard, we have fun, we strategize nonstop, and we never give up

**Duties and Responsibilities**:

- Lead and manage the Service Desk team, ensuring efficient and effective resolution of client issues.
- Develop and implement service delivery strategies and processes to enhance customer satisfaction.
- Monitor service performance metrics, identify areas for improvement, and implement corrective actions.
- Collaborate with internal teams to drive service excellence, optimize operational efficiency, and deliver value-added solutions.
- Foster a culture of continuous improvement and professional development within the Service Desk team.
- Act as a point of escalation for complex technical issues and client concerns.
- Maintain strong relationships with clients, serving as a trusted advisor and ensuring their IT needs are met.

**Requirements**:

- Minimum of 3-5 years of experience in service management.
- 3+ years of experience managing a team larger than 5 people.
- Excellent leadership and team management skills, with the ability to inspire and motivate others.
- Exceptional customer service skills and a client-centric approach.
- Proven ability to drive process improvements and optimize service delivery.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Strong technical knowledge and understanding of IT infrastructure, systems, and software is an advantage

**Salary**: From $80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Port Coquitlam, BC V3B 0J6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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