Customer Service Representative
5 months ago
Company Description
We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
**Job Description**:
This position will work with customers both internal and external providing support, information and/or documentation in response to their requests; or inquiries about SGS services, pricing and status of analysis, ongoing throughout the performance of the Company's contractual obligations. Deliver timely and trustworthy service to the customer while ensuring that Company quality and integrity standards are preserved.
- Receive and process customer requests for services
- Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel.
- Check work instructions, method code, reporting, pricing and invoicing instructions with respect to sales quotations, client instructions and client profile information.
- Maintain filing system.
- Enter client supplied data into the database system to produce sample labels, work orders, work sheets, and various reports.
- Receive and validate supplier invoices, assign codes and prepare payment requisitions; maintain payable and receivable accounting files.
- Monitor accounts receivable and communicate with customers to collect unpaid account balances when required
- Issue quotations from standard price lists
- Maintain job order records and filing systems
- Receive, inspect, sort, and label client samples; log-in samples to the SGS system, prepare labels and dispatch the samples to Sub-contract samples to other SGS laboratories or external non-SGS laboratories as appropriate and maintain the sub-contract documents.
- Conduct procurement, shipping, and sub-contracting and maintain documents
- Support with switch board duties as necessary. Update and distribution of internal phone list
**Qualifications**:
- A post secondary education in a recognized administration or science program would be an asset.
- 6 months - 2 years of previous working experience in an Sample Login or related Laboratory services role.
- Able to work well under pressure during high (peak) workloads and balancing conflicting demands of high volume versus the quality of results.
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Demonstrates excellent verbal and written communication skills including grammar and composition.
- Ability to work well with others & independently.
- Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.
Additional Information
**Salary**:$18 per hour
**Some benefit highlights**:
- 80% coverage Health, Dental and Vision
- Paid time off
- RRSP Program Eligibility
**Schedule**:
- Monday to Friday
-
Customer Service Representative
3 weeks ago
Burnaby, British Columbia, Canada Handyman Connection of Metro Vancouver, BC Full timeCustomer Service Representative Job DescriptionAt Handyman Connection of Metro Vancouver, BC, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, managing small business details, and handling projects to...
-
Customer Service Representative
2 weeks ago
Burnaby, British Columbia, Canada Handyman Connection of Metro Vancouver, BC Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Handyman Connection of Metro Vancouver, BC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, managing small business details, and handling projects to...
-
Customer Service Representative
2 days ago
Burnaby, British Columbia, Canada INI POS Solutions Full timeCustomer Service Representative - INI POS SolutionsWe are seeking an experienced Customer Service Representative to join our team at INI POS Solutions. The ideal candidate will have a strong background in customer service, technical support, and problem-solving.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and...
-
Customer Service Representative
5 months ago
Burnaby, Canada Handyman Connection of Metro Vancouver, BC Full timeHandyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...
-
Customer Service Representative
4 weeks ago
Burnaby, British Columbia, Canada TWO MEN AND A TRUCK Full timeCustomer Service Representative / EstimatorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative / Estimator. As a key member of our team, you will be responsible for providing exceptional customer service, growing sales, and exceeding customer expectations.Key Responsibilities:Recommend and...
-
Customer Service Representative
4 weeks ago
Burnaby, British Columbia, Canada TWO MEN AND A TRUCK Full timeCustomer Service Representative / EstimatorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative / Estimator. As a key member of our team, you will be responsible for providing exceptional customer service, growing sales, and exceeding customer expectations.Key Responsibilities:Recommend and...
-
Customer Service Representative
1 month ago
Burnaby, British Columbia, Canada TWO MEN AND A TRUCK Full timeCustomer Service Representative / EstimatorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative / Estimator. As a key member of our team, you will be responsible for providing exceptional customer service, growing sales, and exceeding customer expectations.Key Responsibilities:Recommend and...
-
Customer Service Representative
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Horizon Grocery + Wellness. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may...
-
Customer Service Representative
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Horizon Grocery + Wellness. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may...
-
Customer Service Representative
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Customer Service RepresentativeHorizon Grocery + Wellness is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...
-
Customer Service Representative
1 month ago
Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full timeJob Title: Customer Service RepresentativeHorizon Grocery + Wellness is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...
-
Customer Service Representative
3 weeks ago
Burnaby, British Columbia, Canada Wholesale Club Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Wholesale Club. As a Customer Service Representative, you will be responsible for providing excellent customer service, processing transactions accurately, and supporting the delivery of company-directed promotions and programs.Key ResponsibilitiesProvide great customer...
-
Customer Service Representative
2 months ago
Burnaby, Canada White House Design Company Inc. Full timeOur drive for continuous improvement mandates the addition of a Customer Service Representative. Read on if you have the talent and passion to join us! Sympli stands for inclusivity and so do you! The Customer Service Representative is responsible for providing quality frontline service to clients in order to build and maintain solid customer relationships....
-
Customer Service Representative
4 weeks ago
Burnaby, British Columbia, Canada FortisBC Full timeCustomer Service RepresentativeFortisBC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email.Key...
-
Customer Service Representative
4 weeks ago
Burnaby, British Columbia, Canada FortisBC Full timeCustomer Service RepresentativeFortisBC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email.Key...
-
Customer Service Representative
2 weeks ago
Burnaby, British Columbia, Canada CB Canada Full timeCustomer Service Representative Job DescriptionSunbelt Rentals is a leading equipment rental company that strives to provide exceptional service to its customers. As a Customer Service Representative, you will be the primary point of contact for customers, responsible for providing professional and efficient service in the rental of construction/industrial...
-
Customer Service Representative
4 weeks ago
Burnaby, British Columbia, Canada FortisBC Full timeCustomer Service Representative Job DescriptionFortisBC is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email.Key Responsibilities:Develop knowledge and skills...
-
Customer Service Representative
3 weeks ago
Burnaby, British Columbia, Canada FortisBC Full timeCustomer Service Representative Job DescriptionFortisBC is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email.Key Responsibilities:Develop knowledge and skills...
-
Customer Service Representative
5 months ago
Burnaby, Canada Mountain West Studios Full timeDo you love working with people? Have a sparkling personality? We are looking for an exceptional person to join our team as a Customer Experience Representative. This rep will play an important role in supporting our Customer Service Manager by handling customer queries & requests in our busy period. **Responsibilities**: - Entering and handling customers...
-
Customer Service Representative
4 weeks ago
Burnaby, British Columbia, Canada FortisBC Full timeCustomer Service RepresentativeFortisBC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email.Key...
