Guest Services Representative

3 days ago

Kingston, Canada Kingston Destination Group Full time

As a member of our Reservations and Retail team you will contribute to an outstanding guest experience by providing visitors with information on our Cruises, Trolley Tours and Walking Tours, and completing transactions for tickets, passes and retail items. You will also be a key member of our guest engagement and operations team: engaging with guests and assisting with dock operations.-
**Positions**:Ticket Office, Waterfront Gifts & Apparel, Office**Season**: This is a spring-summer-fall seasonal position. The Kingston 1000 Islands Cruises operating season begins in April and ends in October.**Qualifications**:

- Positive attitude and approach to customer service.
- Ability to work in a fast-paced, guest-focused environment.
- Strong verbal and written communication skills in English.
- Proficiency in other languages is an asset.
- Experience using Pont-of-Sale software.
- Competency using MS Office.
- Previous experience in customer service, retail, tourism or related field.
- Heavy lifting and other demanding physical work are occasionally required.

**Responsibilities**:

- Ticket Office, Waterfront Gifts & Apparel:
- Maintain a comprehensive knowledge of all KDG products.
- Use ticketing software to create, edit and finalize reservations and retail purchases for your guest in an accurate and efficient manner.
- Anticipate and respond to guests’ needs: exceed expectations, create an outstanding experience.
- Help guests with browsing and selecting merchandise.
- Maintain a clean, organized, fully functional environment for guests/staff.
- Facilitate communication between vessels and other reservations staff.
- Participate in operations including handling vessel lines and gangways.
- Main Office:
- Maintain a comprehensive knowledge of all KDG products.
- Use ticketing software to create, edit and finalize reservations in an accurate and efficient manner.
- Assist with daily office tasks such as the creation of manifests, printing/stocking guest-facing materials and monitoring incoming OTA requests.
- Facilitate communication between vessels and other reservations staff.
- Anticipate and respond to guests’ needs: exceed expectations, create an outstanding experience, ask questions.

**About Kingston Destination Group**:

- Kingston Destination Group is committed to hospitality excellence as the portal to inspired visitor experience in the Kingston 1000 Islands destination. We create, sell and operate cruises, tours and experiences through our experiential brands, including Kingston 1000 Islands Cruises, Kingston Trolley Tours, Waterfront Gifts & Apparel, Kingston Walks, and K-Pass.

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