Agent de Collection

6 months ago

Montréal, Canada Gatestone & Co. Inc Full time

Incorporated in 1926, Gatestone & Co. is a privately owned Contact Center and BPO organization providing services such as; Customer Care, Technical Support, Telesales, Digital Solutions, Social Media Management, Back Office Support and Receivable Management. As an industry leader, we provide outsourced Omni-channel solutions to many brand-sensitive and Fortune 500 companies globally. In conducting our operations, Gatestone sets high standards with respect to security and compliance with physical premise and data security being our highest priorities. Gatestone has a highly experienced management team, with decades of work experience, both nationally and internationally. Our forward thinking leadership allows us to develop strong strategies and deliver top performance results for our clients. As a result of our strategic investment in our people, unique hiring policies, technologies and process innovations Gatestone consistently delivers high quality performance and has been steadily recognized in the industry, winning several prestigious awards such as; JD Power & Associates Award for Customer Service Excellence, Call Center Excellence Award for Best Outsource Provider and Best CRM Solution Provider and GTACC Award for Service Consistency.

You must be based in the Greater Montreal area.

**This position is hybrid. You will be required to do training onsite at the office for 1 month. Once training is complete you move to a hybrid model, only required once a week to come to the office.**

**Roles & Responsibilities**:

- Answer customer service calls and communicate with customers about their accounts
- Negotiate terms and methods of payment by using critical thinking skills and asking probing questions to overcome objections
- Ensure compliance with established procedures and policies
- Provide assistance to consumers with appropriate payment solutions in a pleasant and professional manner
- Ensure goals/targets are met

**Skills & Requirements**:

- Bilingual (French & English) mandatory
- Good negotiation and customer service skills
- Attention to detail, organization, efficiency and ability to multi-task in a fast-paced environment
- Experience in the use of banking database systems is an asset
- At least 1year call centre experience is an asset

**What’s in it for you?**
- $20.00$ hourly with a possibility for monthly commission
- In Office Training for at least a 2 month period - afterwards hybrid availability
- Training & development
- Sundays off

**Hours of Operation**
- MON-FRI: 8:00AM-8:00PM
- SAT: 8:00AM-5PM

As a member of the Gatestone team, you will benefit from
- Performance-based bonus opportunities
- Supportive leadership and coaches
- Ongoing training to help you be the best at your job
- Leadership development programs to prepare you for career advancement opportunities (Gatestone promotes from within)
- Employee discounts at local stores and services
- Additional bonus opportunities through our employee referral program
- Previous customer service or call center experience in sales and/or collections is an asset

**Benefits of working at Gatestone**

At Gatestone, we understand that the success of our company begins with attracting the right people, developing and mentoring those who show potential, and taking steps to retain and promote our best people.
- Telecommuting (we provide the necessary equipment).
- The office is easily accessible by subway or train and there is ample public parking nearby.
- Opportunities for growth within the company and monthly performance bonuses.
- Employee engagement initiatives
- Earn monthly bonuses through our employee referral program.
- We support our employees and invest in providing them with the best opportunities for growth. Promotions at Gatestone are based on merit, performance and leadership potential. We recognize our best employees and help them succeed. We also have a full-time Employee Engagement Specialist who ensures that we have fun while we work hard_
- When you join Gatestone, you're doing more than joining a company. You become part of a team of talented and motivated people who are dedicated to the success of the company and their lives._

**Be part of an award-winning company**
- We are an accessible workplace._

**Agent de collection (Bilingual - Francais & Anglais) - Hybride**

**Description de l’emploi**

Constitué en 1926, Gatestone & Co. est un centre de contact privé et une organisation BPO fournissant des services tels que l'assistance à la clientèle, l'assistance technique, la télévente, les solutions numériques, la gestion des médias sociaux, le soutien administratif et la gestion des créances. En tant que leader du secteur, nous fournissons des solutions omnicanales externalisées à de nombreuses entreprises sensibles à la marque et figurant au classement Fortune 500 dans le monde entier. Dans la conduite de ses opérations, Gatestone fixe des normes élevées en matière de sécurité et de conformité,

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