Service Manager
3 days ago
**Company description**
For decades, Roberts Farm Equipment has been unique in the farming community aggressively cutting edge, and unapologetically committed to old-fashioned ideas of customer service.
Robert’s Farm Equipment is a family-owned and operated business that serves the community and many family farms, we think of ourselves as being all in the family. We sell some of the finest products in the market, but our customer service is second to none. It's who we are.
Our business remains very rooted from the past generations of Robert’s values and vision for service and community. While we’ve grown and experienced change, those timeless values have been our bedrock—and the reason the link between our company, the community, and our customers has remained so strong.
**We are looking for a Service Manager to join our growing Mount Forest Team**
The Service Manager will be in charge of leading the service team and directing all departmental activities to achieve company targets. The Service Manager will be responsible for overseeing, planning, and implementing processes and projects related directly and indirectly to the Service Technicians.
**Specific Knowledge required**:
- A minimum of 6-10 years’ hands-on, technical experience demonstrating progressive responsibility and achievements in managing a service technician team
- Must have an extensive knowledge of Agricultural practices and equipment
- Thorough understanding of service order quotation and scheduling
- Thorough understanding of business processes, strategies and methodologies
- Must be comfortable with current technology, proficient with the following computer
- environments: Microsoft Office (including Outlook), Internet Explorer and Google Chrome
- Knowledge of the Occupational Health and Safety Act and Industrial Establishments Regulation and all other related Health & Safety legislation
**Skills & Abilities**:
- Excellent interpersonal and communication (written & verbal) skills
- Excellent leadership and management skills
- Must have a strong mechanical aptitude
- Ability to resolve conflicts and problems
- Excellent prioritization, initiative and time management skills
- Must be highly organized with the ability to multi-task
- Ability to meet timelines and deadlines and uses time effectively and efficiently
- Ability to ensure confidentiality of team members, company information and customer information
- Demonstrates a professional demeanor, respect and commitment to service excellence
- Ability to work cohesively with employees and managers as part of a team
- Ability to work efficiently and effectively under pressure with simultaneous deadlines
**Primary Role of the Service Manager**:
- Review all sales orders involving service with the Sales Manager to ensure customer expectations will be met
- Hold monthly/quarterly meeting with Service Team
- Provide expert technical assistance and knowledge to Service Techs and Sales Representatives for troubleshooting customer issues
- Test operates equipment with completed service work to ensure no further issues exist
- Assist in the final inspection and set up of equipment before customer pickup or delivery
- Confirms warranty eligibility for any parts included on sales and service orders
- Coordinates warranty machine updates with Warranty Administrator
**Special Qualifications**:
- Must have a valid driver’s license and own vehicle
- Valid AZ Driver’s License
- Valid Forklift License
- Farm Equipment Technician Certification
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00-$65,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- RRSP match
- Store discount
- Vision care
Schedule:
- 8 hour shift
- On call
- Weekend availability
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
- Personal protective equipment provided or required
- Plastic shield at work stations
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures
Ability to commute/relocate:
- Mount Forest, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
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