Branch Manager

1 week ago

Mount Forest, Canada BMO Financial Group Full time

201 Main Street Mount Forest Ontario,N0G 2L0

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
- Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Conducts cold calls to prospective customers to develop new customer relationships.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Maintains a high-touch relationship with key branch customers and prospects within the market.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Builds the business plan for the branch.
- Influences and negotiates to achieve business objectives.
- Identifies emerging issues and trends to inform decision-making.
- Implements, reviews, and revises work plans.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Conducts independent analysis and assessment to resolve strategic issues.
- Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
- Ensures alignment between stakeholders.
- Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Communicates goals, plans, and assignments to achieve financial and customer service goals.
- Leads the implementation of new programs, products and processes within the branch.
- Coordinates the implementation of national and regional sales and service initiatives.
- Monitors the service request and problem resolution processes for adherence to national standards.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Plans and controls unit operating expenses in accordance with forecasts.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting,

  • Branch Manager

    2 weeks ago

    Mount Forest, Canada Kindred Credit Union Limited Full time

    **We believe that the right talent can be found within Kindred.** This opportunity has been posted to ensure everyone has a chance to ask their questions and to be considered and to be supported in developing for future opportunities. So, reach out and let us know if you’re interested! **Ready to consider the next step in your career?** **You're invited...

  • Branch Manager

    1 week ago

    Mount Forest, Canada Midwest Co-operative Services Inc. Full time

    **Midwest Co-op is currently accepting resumes for the position of Branch Manager to join our team. Under the direction of the Retail Manager, the Branch Manager is responsible for all segments of location management, including financial results, personnel, safety, and maintenance. Holds responsibility for the profits and/or losses created at the location....

  • Branch Manager Ii

    3 weeks ago

    Mount Forest, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Branch Manager Trainee

    3 weeks ago

    Forest, Canada TD Bank Full time

    **Branch Manager Trainee**: - 412193BR **Job Category - Primary** - Retail Banking - Financial Services **Work Location** - 15 King Street East **Employment Type** - Regular **City** - Forest **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Customer Service Manager

    1 week ago

    Mount Forest, Canada Scotiabank Full time

    Requisition ID: 201596 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...

  • Branch Manager Trainee

    3 weeks ago

    Forest, Canada TD Bank Full time

    412193BR Retail Banking - Financial Services Forest, ON August 17, 2023 Hours 37.5 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our...

  • Customer Service Manager

    1 week ago

    Mount Forest, Canada Scotiabank Full time

       Requisition ID: 201596Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleWhat you’ll be doing…Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help...

  • Financial Advisor

    7 days ago

    Mount Forest, Canada Scotiabank Full time

    Requisition ID: 192621 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What your role will be** Financial Advisor At Scotiabank we help employees build their futures - where they can be themselves, and win together. With a commitment to diversity and inclusion and a...

  • Branch Manager

    2 days ago

    Mount Pearl, Canada Hercules SLR Inc. Full time

    We are looking for an energetic and sales driven leader to join us in the role of **Branch Manager,** overseeing our **Spartan Industrial Marine** branch in **Paradise, NL.** Reporting to the General Manager, the Branch Manager is responsible for managing all critical functions within the branch to ensure efficiency, safety and profitability. The Branch...

  • Branch Manager

    4 weeks ago

    Rock Forest, Canada National Bank of Canada Full time

    **Primary Locations**:Rock Forest, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: It is to play a key role in ensuring the smooth running of your branch by acting as a coach to employees. It is to be a mobilizing leader and passionate about business development and the achievement of objectives. It's working in...

  • Branch Manager

    4 weeks ago

    Mount Pearl, Canada Hercules SLR Full time

    We are looking for an energetic and sales driven leader to join us in the role of Branch Manager, overseeing our Spartan Industrial Marine branch in Paradise, NL. Reporting to the General Manager, the Branch Manager is responsible for managing all critical functions within the branch to ensure efficiency, safety and profitability. The Branch Manager...

  • Branch Manager

    3 weeks ago

    Mount Pearl, Canada Hercules SLR Full time

    We are looking for an energetic and sales driven leader to join us in the role of Branch Manager, overseeing our Spartan Industrial Marine branch in Paradise, NL. Reporting to the General Manager, the Branch Manager is responsible for managing all critical functions within the branch to ensure efficiency, safety and profitability. The Branch Manager...

  • Branch Manager

    1 week ago

    Mount Pearl, Newfoundland and Labrador, Canada Hercules SLR Full time

    We are looking for an energetic and sales driven leader to join us in the role of Branch Manager, overseeing our Spartan Industrial Marine branch in Paradise, NL. Reporting to the General Manager, the Branch Manager is responsible for managing all critical functions within the branch to ensure efficiency, safety and profitability. The Branch Manager...

  • Branch Manager

    1 week ago

    Mount Pearl, Canada Vallen Distribution Inc. Full time

    Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections...

  • Small Business Advisor

    4 weeks ago

    Mount Forest, Canada Scotiabank Full time

    Requisition ID: 194714 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional...

  • Small Business Advisor

    2 days ago

    Mount Forest, Canada Scotiabank Full time

    Requisition ID: 194714 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional...

  • Branch Office Administrator

    2 days ago

    Forest, Canada Edward Jones Full time

    **Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team**.** At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team...

  • Customer Service Representative

    2 days ago

    Mount Forest, Canada Scotiabank Full time

    Requisition ID: 201309Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...

  • Branch Office Administrator

    4 weeks ago

    Forest, Canada Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Branch Office Administrator

    4 weeks ago

    Forest, Canada Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...