Bilingual Customer Service Specialist

6 months ago


Brossard, Canada Oral Science Inc. Full time

Oral Science offers a wide range of innovative and effective dental products to help oral health professionals treat their patients with compromised oral health. The company, located in Brossard, QC, offers a stimulating work environment as well as advantageous working conditions.

Oral Science is currently looking for a **Bilingual** **Customer Service Specialist**.

**Main responsibilities**:

- Manage inbound and outbound customer calls and provide support for their inquiries in a timely manner (average of 30 - 40 calls daily)
- Accurately gather data in an efficient and error free manner
- Process credit card payments for invoices
- Manage customer returns and complaints including shipment tracking and scheduling pick ups with different transporters (ICS, Canada Post, Shiptime, etc.)
- Welcome and direct visitors arriving at the front reception area
- Support other departments as needed

**Required profile**
- Perfect bilingualism required (english/french) with excellent communication skills (written and verbal)
- Minimum two (2) years of customer service experience (preferably call center experience)
- Excellent organizational and time management skills, with the ability to prioritize (essential)
- Professional and positive attitude with a customer-centric approach
- High initiative with the ability to work both in a team and independently with minimum supervision
- Strong attention to detail and accuracy
- Knowledge of computers (experience with Mac an asset), use of multiple software systems at once and strong typing abilities
- Ability to multi-task and remain calm under pressure (essential)

**Type of employment**
- Permanent, in-office, full-time position, Monday to Friday, 9h00 a.m. - 5h00 p.m.
- Oral Science offers competitive compensation including a group savings plan as well as a medical and dental insurance program.

**Job Types**: Full-time, Permanent

**Salary**: From $21.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (required)
- Call center: 2 years (required)

**Language**:

- French (required)
- English (required)

Work Location: In person



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