Membership & Events Coordinator

2 weeks ago

Richmond, Canada Rick Hansen Foundation Full time

**Business Unit**: Rick Hansen Foundation Accessibility Certification (RHFAC)

**Reports to**: Manager, Special Projects

**Status**: Full-time, 2-Year Contract

**Start Date**: June 26th, 2023

**Location**: RHF Offices (Richmond, BC or Toronto, ON), Hybrid or Remote

Founded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces and inspiring an inclusive society.

RHF is a dynamic and rewarding place to work. Our success begins with our people. We are committed to building a diverse workforce representative of the communities we serve. If you’re interested in being a part of our innovative team, we hope that you will consider this opportunity with us

**JOB SUMMARY**

The Membership and Events Coordinator, Accessibility Certification is responsible for the Accessibility Professional Network (APN). Duties include supporting APN membership, maintaining membership records, developing member recruitment and retainment strategies, and managing the APN web platform. The Membership and Events Coordinator also coordinates events, such as the APN monthly webinars and speaking engagements, and assists with the APN conference.

**WORKING RELATIONSHIPS**

The Membership and Events Coordinator, Accessibility Certification reports to the Manager, Training and Membership, Accessibility Certification and works closely with the RHFAC team, RHF Marketing & Communications team, other RHF staff, external parties and consultants.

**ALL STAFF: KEY ACCOUNTABILITIES**

As an integral member of the RHF team and as expected of all staff, this position actively participates with:

- **Strategy**:

- **Organizational Culture**
- Contributes in regular sessions, develops goals, supports and implements action plans.
- **Inclusion, Diversity, Equity and Accessibility (IDEA)**:

- **Values**
- We Collaborate Respectfully
- We Engage Authentically
- We Keep Our Promises

**KEY ACCOUNTABILITIES**
- Provides membership support to RHFAC Professionals and APN members by handling all questions, information requests, and complaints regarding RHFAC Professional designation and APN membership in a timely and accurate manner;
- Maintains and updates APN membership records for dashboards, mailing lists, and other activities;
- Assists with member communication (I.e., membership status, renewals or other relevant RHFAC program updates;
- Contributes to the development and implementation of strategies to recruit new APN members and retain current members;
- Collaborates with RHF’s Marketing and Communications team to develop and update marketing and onboarding materials;
- Monitors and records member experience, engagement, and issues, and recommends improvements to member support initiatives for enhanced member satisfaction;
- Manages the APN platform, including job board, discussion forums, resource library and technical issues;
- Stays abreast of changes to the APN membership platform (Fonteva);
- Stays abreast of changes to the APN Webinar platform (InEvent);
- Coordinates monthly APN webinars and speaking engagements. Includes managing webinar logistics, building webinar registration, webinar accessibility requirements (e.g., ASL, captioning etc.), providing speakers support, communications, collecting post-event feedback, and resources;
- Coordinates with RHF’s Finance team to track APN membership revenue;
- Supports with planning of APN Conference and delegate registration;
- Supports the RHFAC team, as required; and
- Performs other related duties in keeping with the purpose and accountabilities of the job.

**QUALIFICATIONS**

**Education**:

- University degree, Diploma or Certificate from a recognized post-secondary institution in business, communications or marketing.

**Certification/Designation**:

- None.

**Experience/Knowledge**:

- Minimum 3 years of related experience in a related field;
- Strong experience with providing timely and quality internal and external customer service;
- Experience with in-person and virtual event and conference planning;
- Experience with accessible customer service, including communication with customers who require various forms of accommodations;
- Previous member management, sales, or recruitment experience preferred;
- Fluency in French, oral and written, preferred;
- Computer experience required. High proficiency using Microsoft 365, including Word, Excel, PowerPoint, Outlook and other MS Apps;
- Experience with Salesforce, Fonteva or other customer relationship management and membership software preferred;
- Experience delivering events on InEvent, Zoom Webinar, and other virtual event platforms; and
- Knowledge or experience working with individua

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