Customer Service Technician

5 months ago

PointeClaire, Canada Hyundai L&C Canada Full time

Joignez-vous à l’équipe de HanStone Canada

Êtes-vous prêt à faire partie de quelque chose d’extraordinaire? Chez Hyundai L&C Canada, sous la division de HanStone Canada, nous sommes à la fine pointe de la technologie pour la fabrication de surfaces en quartz naturel. Avec l'usine la plus avancée et respectueuse de l'environnement en Amérique du Nord, nos surfaces de pierre luxueuses sont le choix de prédilection pour les designs intérieurs commerciaux et résidentiels du monde entier.

Nous recherchons actuellement un technicien en service à la clientèle dynamique pour rejoindre notre équipe dans notre salle d'exposition/entrepôt de Pointe-Claire, au Québec. Si vous êtes passionné par un service à la clientèle exceptionnel, le développement de relations solides et le dépassement des attentes des clients, nous aimerions vous connaitre

**À propos du poste**:
En tant que technicien du service à la clientèle, vous serez le visage de notre marque, offrant un service exceptionnel par téléphone et en personne. Vous travaillerez en étroite collaboration avec nos équipes de vente et de garantie pour répondre aux appels de service, effectuer des visites sur place et fournir un soutien technique à nos clients du Québec et de l'est de l'Ontario.

**Responsabilités**:

- Répondre aux appels de service de manière rapide et professionnelle.
- Effectuer des visites sur place pour évaluer et résoudre les problèmes des clients.
- Représenter notre marque avec finesse grâce à de solides compétences en communication.
- Utiliser votre expertise technique pour faire des évaluations pertinentes et proposer des solutions.
- Traiter les bons de commande et gérer les stocks.
- Améliorer l'expérience globale du client en fournissant un effort supplémentaire.
- Effectuer des travaux de réparation léger et des nettoyages technique au besoin.

**Exigences**:

- Axé sur le client avec d'excellentes compétences en communication en français et en anglais.
- Solides compétences organisationnelles et capacité à hiérarchiser les tâches. - Expérience avec les systèmes ERP/SAP préférée.
- Permis de conduire valide avec un dossier de conduite propre et un véhicule fiable.
- Diplôme collégial ou expérience équivalente.
- Capacité à comprendre les informations techniques et à effectuer des tâches techniques avec précision.
- Vous possédez une forte aptitude technique, capable de comprendre rapidement des informations complexes et d'effectuer des tâches techniques avec précision.
- Vous prospérez dans un environnement d'équipe collaboratif et excellez dans le développement de relations.
- Vous êtes dédié, travaillant et passionné par l'obtention de résultats.
- Vous voulez faire partie d'une entreprise en croissance qui valorise ses employés. - Vous êtes bilingue en français et en anglais.

**Ce que nous offrons**:

- Salaire compétitif avec bonus et allocation automobile.
- Avantages disponibles dès le premier jour, y compris congé personnel et primes de référence.
- Plan de cotisation équivalente au REER de l'entreprise après un an d'emploi.
- Allocation vestimentaire annuelle de l'entreprise et cadeaux pour des occasions spéciales.

Joignez-vous à HanStone Canada et faites partie d’une équipe dynamique tout en vous amusant Postulez dès maintenant pour devenir notre prochain technicien en service à la clientèle et aidez-nous à continuer à dépasser les attentes de nos clients.

Join Our Team at HanStone Canada

Are you ready to be a part of something extraordinary? At Hyundai L&C Canada, trading as HanStone Canada, we're leading the way in manufacturing natural quartz surfaces with the most advanced, eco-friendly plant in North America. Our luxurious stone surfaces are the premier choice for both commercial and residential interiors worldwide.

We are currently seeking a dynamic Customer Service Technician to join our team at our Pointe-Claire, QC Showroom/Warehouse. If you're passionate about delivering exceptional service, building strong relationships, and exceeding customer expectations, we want to hear from you

**About the Role**: As a Customer Service Technician, you'll be the face of our brand, delivering outstanding service over the phone and in person. You'll work closely with our Sales and Warranty teams to respond to service calls, conduct site visits, and provide technical support to our valued customers in Quebec and Eastern Ontario.

**Responsibilities**:

- Respond to service calls promptly and professionally.
- Conduct site visits to assess and address customer issues.
- Represent our brand with excellence through strong communication skills.
- Utilize your technical expertise to make informed assessments and provide solutions.
- Process purchase orders and manage inventory.
- Enhance the overall customer experience by going the extra mile.
- Perform light repair work and technical cleaning as needed.

**Requirements**

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