Maintenance Technician

7 months ago

PointeClaire, Canada Ocado Group Full time

**Who We Are**

Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with Kroger to help it redefine the grocery customer experience in the United States through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform.

Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce.

**What You Will Do**

The Maintenance Technician will report directly to the respective shift assigned Engineering Team Manager. As a Maintenance Technician you will provide first response to engineering fault conditions, both reactive and planned maintenance activities as well as being involved in continuous improvement projects within our state of the art, automated Customer Fulfillment Center (CFC).

The Maintenance Technician’s day-to-day responsibilities include:
- Reacting to MHE breakdowns (both mechanical and electrical), performing trouble-shooting to identify the fault, analyzing the issue, and completing the fix in a timely manner to keep operation downtime to a minimum.- Keeping accurate records such as work activities, tasks carried out, parts used through stores, etc.- Perform assembly and sub-assembly repairs by following written work instructions, blueprints and schematics.- Work closely with other Maintenance Technicians to find ways to increase machine reliability on existing and new equipment, diagnose equipment breakdowns and action repairs ensuring the direction of labor and planned engineering activities fully support the operation.- Provide first-line support to the Operation through monitoring the activities and efficiency of the Grid and Robots and escalate problems to Engineering Operations for inspection.- Investigate any stoppage on the grid which pauses the Operation and see through to resolution, including escalating to off-site support and remotely connecting to the Robots.- Monitor the status of both the Robots and the physical grid including investigating locked grid cells and general Robot health.- Completing quality inspections to ensure work is completed to a safe standard.

If hired for a "Pre Go Live / Start Up" site, the initial 6 to 9 months will involve training and most likely require some travel in order to obtain the training from another site in North America. In the event the operation is undergoing its initial startup, the daily responsibilities for this role may be different while supporting the needs of a facility in its initial stages of starting its operations. Once the facility is commissioned, the roles defined in this job description will become the daily responsibilities for the Maintenance Technician.

**Who You Are**

To qualify for this position, you must meet the following requirements:
- Minimum of two years of relevant work experience in the mechanical or electrical field.- An Associate’s or Vocational degree in electrical or mechanical related discipline or advanced training with a minimum of three years experience preferred.- Experience carrying out electrical or mechanical maintenance to include predictive and preventive planned maintenance.- Experience diagnosing and documenting equipment breakdowns, resolving issues and handling repairs.- Good communication and interpersonal skills, able to impart knowledge effectively to others.- Good organization skills, able to prioritize.- Must be comfortable working at heights.- Good technical ability relating to automation hardware and software.- Sound analytical skills with an eye for detail; good problem solving ability and a practical approach.- Experience of working with computerized maintenance management systems(CMMS) preferred.- Numerate and PC literate including Word, Excel etc.- Flexible to working a shift-based pattern including nights and weekends
- This role will require flexibility due to the facility being a 24/7 operation and a shift pattern will be utilized that will require working days, nights and weekends._

**Physical Activities**:
- Ascending or descending ladders and stairs.- Moving between worksites to accomplish tasks in tight and confined spaces.- Remaining in a stationary position, often standing or sitting for a prolonged period.- Adjusting or moving objects up to 30 pounds in all directions. Work that includes moving objects up to 100 pounds or more.- Communicating with others to exchange information.

**Environmental Conditions**:
- Low temperatures and noisy environments.

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