Customer Service Technician

6 months ago


PointeClaire, Canada Vortex Aquatic Structures International Full time

Pointe-Claire, QC, Canada

Founded in 1995 in Montreal. Vortex pioneered the splashpad and revolutionized the way children and families play in urban spaces, waterparks, and resorts worldwide. Our innovative approach to water attractions has since helped communities, businesses and families grow. We are proud to have created 8000 custom installations spanning 50 counties and 5 continents We believe that play can change the world. We're in the creative business and that applies to everything. There's no formula for how to think here at Vortex, we encourage you to bring your own perspectives, personality and ideas to your work, no matter your role

**Responsibilities**:

- Log call in the ERP system
- Determine if a site visit is required
- Keep track of requests/issues coming into the customer service group and discuss possible solutions
- Dispatch calls to Field Service Technicians if necessary.Other
- Participate in providing certified installer training including development of material, scheduling and facilitation of sessions
- Participate in the continuous improvement of internal processes
- Participate in the development of user guides.Spare Parts Orders
- Enter order information in the ERP system
- Follow up on orders
- Keep customers informed of the shipping dates for their order
- Coordinate and follow up on the return of defective parts.

**Skills and Competencies**:

- Strong communication skills
- Good interpersonal skills
- Customer service oriented
- Able to vulgarize technical concepts
- General construction knowledge with a focus on plumbing, concrete and electrical
- Ability to read technical drawings
- Ability to manage time and priorities
- Strong problem solving abilities
- Ability to train others on technical aspects;
- Positive attitude and be team oriented
- Comfortable using varied softwares for compiling customer case information

**What We Offer**:

- A great company culture that sells fun
- A rewarding role with opportunities to see yourself and the company grow.
- Hybrid Model
- Company-paid training, and education reimbursement
- On site gym
- On site parking
- RRSP match program
- Benefits program: including Health & Dental Coverage, Telemedicine & Employee Assistance
- A planned integration tailored just for you & a buddy who will help assist your first months at Vortex



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