Bilingual Front Desk/resident Reception

4 months ago

Brossard, Canada InterRent REIT Full time

8405 Place Saint Charles offers a unique rental lifestyle community along the Brossard waterfront. Comprised of 254 units, this luxury apartment building located on the South Shore, offers modern suites and ample amenities. If you want to be a part of this exciting location and be part of a team that works hard, has fun and provides the highest level of service to our residents, read more about this job opportunity.
The Opportunity
The concierge focuses on redefining the residential rental experience, by providing bespoke services, one of a kind community programming, and outstanding customer service. Pro-actively anticipating the needs of residents and guests, the concierge offers services to assist in overcoming challenges, personalizing the delivery of the service to meet the specific needs of each resident. The concierge is an ambassador representing the community, & leadership team and is the primary person to interact with residents and guests.
**Responsibilities will include**:

- Providing access control services to keep the community secure;
- Acknowledging and greeting all residents and guests with utmost courtesy and urgency;
- Using a high degree of creativity in meeting the individual needs of residents;
- Using professional telephone etiquette in handling resident requests, with the utmost discretion;
- Resolving residents’ complaints through the approach of a win/win solution;
- Assisting in coordinating resident’s move in and move out;
- Providing administrative support;
- Maintaining logs and all applicable data sheets;
- Providing updates to corporate systems;
- Promote and secure bookings for optional services (Housekeeping, Dog Walks, Pet Vacations, Dry Cleaning, Fitness Classes, and more);
- Promote and secure reservations of common amenity spaces for private resident events;
- Help facilitate resident events;
- Managing the reception and storage of parcels and deliveries to the residents;
- Maintaining a work environment of cleanliness and organization;
- Assuring prompt and positive action on all resident questions and suggestions, as well as providing follow up to inquiries regarding services and community issues;
- Other related duties as required.

**Qualifications**:

- Minimum two years prior hospitality experience.
- Some higher education or vocational training specializing in the hospitality industry desired.
- Good geographic knowledge of the surrounding area.
- Must be able to communicate fluently, both spoken and written, in French and English. Additional languages an asset.
- Must be comfortable working with animals
- Ability to read and interpret documents such as operating and procedural manuals.
- Requires strong organizational, decision-making and interpersonal skills.
- Ability to be detail-oriented while maintaining thorough follow-through.
- Ability to multi-task and to work well under pressure.
- Ability to use independent judgment to handle any customer services matters in a satisfactory manner.
- Ability to lift up to 20 pounds.
- Must be able to maintain a professional appearance that includes clean uniforms with name tags.

**Work schedule**:

- 10 hour-rotating shifts; from 10am-8pm, 4 days on and 4 days off duty

Why we ‘love it here.’
We work hard to provide the proper training and development based on your career objectives and areas of interest. Your journey at InterRent does not follow a prescribed path, but is rather tailored to how you learn, where you want to go and what you want to achieve. We also take time to celebrate our successes and socialize as a team. Through a variety of team events and other special engagements, we truly live up to the ‘Work Hard. Play Hard’ philosophy.
About InterRent
Formed in 2006 as an unincorporated, open-ended real estate investment trust, we have steadily grown our portfolio and market presence in our core markets which includes the Greater Toronto and Hamilton area, Ottawa, Montréal, and Vancouver. More importantly, we have repositioned dozens of our communities and improved the lives of countless Canadians. With a reputation for innovation and a best-in-class management platform, we continue to play a leadership role in the multi-residential space.

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