Manager Operations

2 weeks ago


Toronto, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**Are you looking to join a team that is recognized for innovation, excellence and industry-leading service?**

Manulife Securities Insurance Inc. (MSII) currently has a position available for an experienced leader of our Insurance New Business and Inforce Case Coordination team.

Reporting to the Director of Distributor Services, the Manager will be responsible for leading a team of Case Coordinators and Support staff, fostering a positive, collaborative, and productive work environment.

**Key Accountabilities**
- Oversees workflow and department operations to ensure service levels and quality targets are delivering to our commitments and achieving overall cycle time objectives.
- Provide leadership and support to maintain a high level of staff performance through training & development, coaching, and mentoring.
- Provide functional direction to a team of 8 Case Coordinators, 2 Support staff and 2 Support Specialists.
- Ability to identify performance gaps at both the individual and team level and develop remediation plans to close them
- Proven ability to manage relationships, negotiate and influence decisions
- Commitment to achieving high levels of service excellence and ability to work independently and/or within a team
- Identify opportunities to improve operational processes and practices
- Responsible for the auditing and monitoring of processes to ensure accuracy.
- Ensure that processes are effective and efficient with a focus on continuous improvement and implementation of solutions.
- Build and maintain strong relationships with advisors, carriers and internal business partners
- Establish a process for tracking and reporting of key measurements
- Ensure that the team is adhering to Privacy and Confidentiality Guidelines.
- Ability to support the evolving needs of the business, responds to changes within the industry, and contributes to the introduction of new processes that impact the team’s internal and external audiences.

**Qualifications**:

- Proven operational leader, with experience in employee development, performance management and teambuilding.
- Demonstrated leadership skills including prioritization, influencing, interpersonal and negotiation skills.
- Strong problem solving and decision-making skills.
- Strong relationship management skills and sound business judgement.
- Proficient in MS Office: Word, Excel, PowerPoint, and Outlook
- Exceptional organizational skills with high attention to detail and accuracy.
- Strong multi-tasking skills and exceptional ability to align the employees with the vision and mission of the company.
- Knowledge of individual insurance, insurance terminology and products
- Excellent written and verbal communication skills.
- The team provides service in both French and English, therefore French language would be considered an asset.
- Experience working with Wealthserv would be considered an asset
- Managing General Agent (MGA) back-office experience would be considered an asset

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer


  • Senior Project Manager

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada ONxpress Operations Inc. Full time

    Job description Accountability The Senior Project Manager will manage OOI companywide projects, working closely with staff from all groups and departments, as they work towards operational readiness. As a seasoned project manager, you will lead various OOI company-wide projects, support development of project management standards and initiatives for...

  • Senior Manager – Cybersecurity

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada ONxpress Operations Inc. Full time

    Job description Accountability The Cyber Défense Senior Manager is a senior position in the Cyber Defense Operation providing critical technical expertise and responsible for designing, implementing, and oversee the monitoring of Cyber defense operations of ONxpress. This position requires in-depth knowledge and experience across a variety of...

  • Manager- Fleet Systems Assurance

    Found in: Talent CA C2 - 2 weeks ago


    Toronto, Canada ONxpress Operations Inc. Full time

    Job description Accountability: Responsible for compliance with reliability, availability, maintainability, and safety (RAMS). Leads the development and implementation of Systems & Assurance, Requirements Management, Interface Management, and Configuration Management. Develop and manage Revenue Fleet/ Rolling Stock maintenance and procurement...

  • Manager Planning

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada ONxpress Operations Inc. Full time

    Job description Accountability In this role you will be responsible for addressing the overall fleet planning and interface activities with regards to the maintenance of rolling stock, assets, tools and equipment, and parts and materials. Planning and interacting with other teams to plan fleet maintenance activities, to report the impacts of any...

  • Manager - Solution Architect

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada ONxpress Operations Inc. Full time

    Job description Accountability Establishing a systems architecture for the Enterprise Applications, that enables systems integration between cloud native applications, databases and commercial off-the-shelf (COTS) software. The architecture should allow fast and efficient continuous deployments, and operations. Sustainability and continuous...

  • Platform Manager

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada ONxpress Operations Inc. Full time

    Job description Accountability The IT Platform Analyst is responsible for implementing, maintaining, and enhancing the reliability and stability of our cloud platform. As part of the role, the IT Platform Analyst will oversee and contribute to the cloud migration process, engineering system solutions, and addressing issues related to cloud...

  • Manager, Learning

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada ONxpress Operations Inc. Full time

    Job description Accountability ONxpress Transportation Partners, Operations & Maintenance (O&M) is looking for a Manager, Learning & Development. Reporting to the Head of Employee Experience, Total Rewards & Development, this role will be responsible for overseeing the development and implementation of our Learning and Organizational Development...

  • Product Manager, It

    6 days ago


    Toronto, Canada Bridgemarq Real Estate Services Manager Limited Full time

    Status: Full time About RPS Real Property Solutions - At RPS we thrive on finding incredibly smart home and neighborhood real estate intelligence and insights for our customers to help add value to the home journey, we find, understand, and overcome the barriers that keep the business from delivering a positive customer experience. We are a team who shares...

  • Marketing Communications Manager

    Found in: Jooble CA O C2 - 1 week ago


    Toronto, ON, Canada Push Operations Full time

    Owned by Janet Zuccarini, Gusto 54 Restaurant Group is a tribute to food, family, innovation, and design that respects the past while rewriting the rules. Our mission is to build the most culturally relevant and celebrated collective of restaurants and culinary experiences in the world. Each of our concepts are rooted in transporting experiences – complete...


  • Toronto, Canada Isaac Operations Full time

    **Who we are.**: While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Scheduling Coordinator

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada ONxpress Operations Inc. Full time

    Job description Accountability The Scheduling Coordinator will support the scheduling process within the organization by contributing to the creation, supervision, and upkeep of the schedule for the ONxpress Operations team during the mobilization phase, as part of the GO Expansion – On-Corridor Works package (9 Months Contract) . The Scheduling...

  • Fleet - Systems Analyst

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada ONxpress Operations Inc. Full time

    Job description Accountability Establishing business architecture for the IT Systems required for rail Fleet Assets operations and maintenance that enables fast and efficient development, systems integration, continuous deployments, operations, and incremental improvements. Sustainability and continuous improvement of effective, efficient management...

  • Requirements Coordinator

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada ONxpress Operations Inc. Full time

    Job description Accountability The Requirements Specialist is responsible to help develop, manage and maintain the requirements system and process for ONxpress Operations as part of the GO Expansion – On-Corridor Works package (12 Month Contract) . You assist with the process of analyzing, formulating, and prioritizing project requirements for a...

  • Manager, Operations

    2 days ago


    Toronto, Canada Sephora Full time

    **Job ID**: 234333 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Operations, you are responsible for managing all Operations related aspects of a specific Sephora store...

  • Operations Manager

    3 days ago


    Toronto, Canada Finch Employment Full time

    OperationsManager **Job Description**: The IT company is seeking a dynamic and experienced Operations Manager to join our team. The Operations Manager will play a critical role in managing our relationships with publishers and demand partners, as well as overseeing a team of managers. This role requires a strategic thinker with strong leadership skills, a...

  • Operations Manager

    6 days ago


    Toronto, Canada Finch Employment Full time

    #OperationsManager **Job Description**: The IT company is seeking a dynamic and experienced Operations Manager to join our team. The Operations Manager will play a critical role in managing our relationships with publishers and demand partners, as well as overseeing a team of managers. This role requires a strategic thinker with strong leadership skills, a...

  • Operations Manager

    Found in: Talent CA C2 - 2 weeks ago


    Toronto, Canada Starcom Full time

    Job Description As Operations Manager, you will manage client and team-specific operational projects and initiatives across every practice area within the agency, including Strategy/Planning, Media Investment, Search, Finance, and SLA compliance. This role is responsible for providing centralized operational leadership and will collaborate across all...

  • Operations Manager

    21 hours ago


    Toronto, Canada Plant Architect Inc. Full time

    We are looking for a Studio Operations Manager to join our team. Who We Are: PLANT is a studio of architects and landscape architects who specialize in the making of personal and public space. We’ve done a lot of beautiful, weird, and interesting things, and we bring that knowledge to every new project. We create projects with a strong cultural-historical...

  • Operations Manager

    3 days ago


    Toronto, Canada EPiQVision Inc. Full time

    **Operations Manager - One King West Hotel** **Title**:Operations Manager - One King West Hotel **Reports To**:Director of Operations **Job Type**:Full-Time Permanent **Summary** The Operations Manager will be responsible for managing and executing all aspects of event production and venue operations at One King West Hotel to achieve service excellence...

  • Talent Acquisition Coordinator

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada ONxpress Operations Inc. Full time

    Job description Accountability ONxpress Transportation Partners, Operations & Maintenance (O&M) team, is looking for a passionate and highly organized Talent Acquisition Coordinator (14-16 Month Contract), who will be responsible for providing administrative support to the Talent Acquisition team throughout the recruitment process. The primary focus...