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Supervisor of Social Services

3 months ago

Stratford, Canada City of Stratford Full time

**City of Stratford**:
**Supervisor of Social Services**:
**Internal Posting**:
**Job Posting#: 19-2024 (e)**:
**Status: Temporary Full-Time (up to 6 months)**:
**Union/Non-union: Administrative**:
**Date Posted: April 16, 2024**:
**Hourly Rate: $45.52 - $52.90**:
**Closing Deadline: April 26, 2024**:
**Department/Division: Social Services / Ontario Works**:
**Location: On-Site (Stratford, ON)**:
**Duties**:
Reporting to the Manager of Ontario Works, the Supervisor of Social Services supervises, guides and directs staff in the daily operations and delivery of Ontario Works in Stratford, St. Mary’s and Perth County.

**Work Performed**:

- Supervise the daily work of staff, operations and service delivery in accordance with corporate and legislative requirements/standards, including client intake, placement, related record keeping and reporting, complaint resolution, legislative compliance, oversight of Social Assistance Management System (SAMS) and other related Service Manager functions and responsibilities.
- Direct, guide and advise staff on service delivery and operational matters, consulting/advising management as required.
- Act as lead technical resource for SAMS, including training, development and implementation.
- Monitor, revise and implement division operating procedures as required.
- Support the delivery of homelessness and housing stability services, including the provision of emergency shelter, community-based outreach and the delivery of the local rent bank.
- Participate in the Social Services on-call rotation.
- Assist Manager and staff in the creation, delivery and monitoring of Ontario Works strategies and initiatives.
- Comply with all applicable Health and Safety regulations, policies and procedures.
- Perform other related duties as assigned.

**Qualifications**:

- Undergraduate University Degree in Public Administration, Social Services or Business.Minimum 1-3 years related professional experience.
- Valid Driver's Licence (Class G).

**Specialized Skills, Abilities, Training, License, Memberships, or Certifications**:

- Extensive knowledge of provincial legislation including but not limited to the Ontario Works Act, Housing Services Act, Residential Tenancies Act and related initiatives such as Ontario's Long Term Affordable Housing Services.
- Maintains expertise and ensure staff proficiency and compliance, in required areas of provincial legislation, directive, municipal policies and local procedures.
- Demonstrated project management experience.
- Experience working within Ontario Works program sector, including the supervision of front-line staff, training and Social Services operations an asset
- Strong working knowledge of process and performance measures, quality assurance and continuous improvement implementation
- Proficient in Microsoft Office and SAMS.
- Experience with the Ministry of Community and Social Services and other provincial reporting systems an asset.
- Excellent written and oral comprehension and expression.
- Strong interpersonal and problem-solving skills.
- Ability to travel within Service Manager area and attend regional/provincial networking meetings as required.

**Applications will be received until Friday, April 26, 2024 at 4:30 pm.**:
The City of Stratford is committed to building a culture where difference is valued. The more inclusive we are, the better our work will be on behalf of the community we serve. We are committed to continuously improving our systems, policies and practices to remove barriers, promote respect and ensure our employees, in all their diversity, can succeed. We encourage and welcome qualified applicants with a diverse range of perspectives, skills and lived experiences to apply.

**Accommodations** are available for people with disabilities throughout all stages of the recruitment process. Applicants should make their needs known in advance.

Personal information collected in response to this advertisement is collected under the authority of the Municipal Act, 2001 to determine eligibility for employment with the City of Stratford. Please direct inquiries to the Human Resources Department at 519-271-0250 x 336.

**Human Resources Department**:
City Hall, P.O. Box 818

Stratford, ON N5A 6W1