Support Desk Specialist

3 months ago


Saskatoon, Canada NavitsPartners Full time

**Support Desk Specialist**

**Responsibilities**:

- Document user and issue details thoroughly.
- Manage and prioritize support tickets, escalating complex issues as needed.
- Record and document all steps and resolutions of the support process.
- Utilize online resources for software updates and troubleshooting.

**Must have knowledge and experience**:

- Knowledge of Dell and VMware technologies.
- Experience in handling incident responses.
- Background in cybersecurity.
- Ability to travel on short notice to client locations.



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