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Summer Student, National Workers' Compensation

6 months ago

Toronto, Canada LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Employees can be absent from work for a variety of reasons: casual absence, work-related illness and/or injury, or health issues requiring the employee to be away from the work place for an extended period. Our Absence Management program helps employers strategically manage those absences
- focusing on reducing overall costs, realizing administrative efficiency, and enhancing support for employees - all with the goal of returning employees to health and productivity.

**Responsibilities**:

- Support Workers’ Compensation Case Managers with a variety of tasks such as data entry, communication distribution and other administrative functions
- Coordinate the flow of information to Claims Management Coordinators and Case Managers
- Operate within the Kofax system to attach incoming documents to claims
- Process invoices within our Kofax and Abiliti Case Management Systems
- Communicate with the provincial boards to obtain information on claim files
- Communicate with clients for telephonic claim intake
- Work with the National Workers' Compensation Services team to ensure that all responsibilities are completed according to service level agreements
- Open, sort, scan, and store mail received
- Meet established productivity objectives

Succeeding as a Summer Student will require the following core qualifications and skills:

- Completed, or in progress post-secondary education with a focus in health management and/or absence and disability management is a considerable asset
- Completed related academic course work in health and safety, workers’ compensation, medical terminology, disability management, insurance, or RTW/Rehabilitation preferred
- Work experience in a front line customer support role, combined with an understanding of and appreciation for strong client service skills
- Strong interpersonal skills along with superior assessment and problem solving skills
- Polished communication skills
- Strong organizational and time management skills, combined with a demonstrated high attention to detail while completing multiple priorities

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

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