Case Assistant, Workers' Compensation

6 months ago

Toronto, Canada Canadian National Railway Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The Case Assistant, Workers’ Compensation is responsible for providing confidential administrative services and supporting the day-to-day administrative requirements of the Workers’ Compensation team. The role ensures the overall efficient administrative operation of the regional team including supporting the Workers’ Compensation Officers.

**Main Responsibilities**
- Receive, distribute, and coordinate incoming mail, materials and information as well as respond to routine correspondence from internal and external stakeholders
- Develop and maintain the operational areas information database via Systems, Applications, and Products (SAP), Teams and Outlook including reference materials, publications, and filing systems
- Prepare and update a variety of correspondence, reports, and materials for internal and external stakeholders
- Coordinate the payments of all incoming physician and Workers' Compensation invoices
- Order and maintain office supplies and equipment
- Perform other related duties to support the regional Workers' Compensation Officers, as assigned

**Working Conditions**

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role is eligible to participate in CN’s flexible work policy. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

**Requirements**:
**Experience**

Office Administration
- Minimum 2 years of experience in office administration
- Experience working with sensitive medical information

**Education/Certification/Designation**
- High School Diploma or General Educational Development (GED)

**Competencies**
- Applies critical thinking
- Communicates with impact
- Identifies needs and finds solutions to create value for all stakeholders
- Collaborates with others and shares information
- Demonstrates active listening

**Technical Skills/Knowledge**
- Ability to type 45 words per minute
- Knowledge of computer software including Microsoft Outlook, Teams, SAP and Internet tools
- General knowledge of the Workers’ Compensation Board operations and legislation*
- Fluently bilingual, both written and verbal (English, French)*
- Any knowledge for any of the above would be considered as an asset

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results

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