General Manager
3 weeks ago
**Full Job Description**
**Job Type: Full-Time / Permanent**
Muggn’z Family Restaurants Ltd (since 1999) is looking for a **GENERAL MANAGER** to run the day to day operations of both a family restaurant with lounge. You understand what it takes to manage multiple tasks, oversee and guide staff, and maintain and build a loyal clientele. You also know how to utilize traditional media and social media to boost awareness and promote events and drive the restaurant's success.
If you know how to support a growing team, while growing business, we want to hear from you. While you work hard at maintaining our high standards in dining excellence, we provide you with an excellent benefits package and a competitive salary
- Minimum of 1 year of supervisory or management experience in a high-volume, full-service restaurant.
- Manager in the Hospitality Industry
- Exceptional Customer Service, communication, and people skills
- Excellent communication skills, both speaking and writing.
- Leadership traits that can manage an already experienced team.
- Focus on relationship building with the guests.
- External community presence promoting our restaurant to the local area
- WHMIS training preferred.
- Working knowledge of computer skills in word processing, spreadsheets, and presentation software.
- An eye for detail, reliable, punctual, efficient, and diligent in duties and responsibilities.
- Manage employees by building strong teamwork and maintaining an accurate and up-to-date plan of restaurant staffing needs
- Prepare schedules and ensure that the restaurant is properly staffed for all shifts.
- Lead, manage and deliver an exceptional guest experience each shift dine-in, bar, take-out and delivery and guest recovery.
- Maintain a positive attitude that promotes teamwork within the restaurant.
- Shift management of controllable costs: Food, beverage, labour and QC prom line.
- Ensure operational and occupational health and safety standards are in place and adhered to each and every shift.
- Measure and evaluate service standards by using various feedback tools to develop and implement plans for continuous service improvement.
- Inventory management
- Creativity around menu design, menu and drink offerings.
- Extensive knowledge of VLT's, balancing
- Server cash out balancing
- Lounge experience
- Food Safe 1 & 2
- Reel Facts
- Pro Serve
- First Aid
**Skills Required**:
- Strong communication and interpersonal skills, both written and oral.
- Strong analytical/decision-making skills.
- Leadership skills:
- Able to direct, coach, and supervise a team
- Customer service skills:
- Able to exceed guest expectations.
- A positive and team-oriented attitude.
- Must be able to work with mínimal supervision and have a strong initiative.
- You must be able to perform efficiently during high volume peak periods.
- Must be able to work flexible hours during, evening, weekends, and holidays.
- Ability to multi-task in a fast-paced environment. Must be able to work a flexible schedule including opening, closing, weekends and holidays.
- Ensure profitability of restaurant by achieving financial and performance goals.
- Supervise shift operations, including all employee and guest related functions.
- Motivate team to deliver top-notch service to ensure exceptional guest experience.
- Participate in training and guidance of employees.
- Manage opening and closing procedures, including cash-outs and daily sales reporting.
- Maintain compliance with policies and procedures.
- Clean, clean, clean policy.
- Responsible for cash management activities.
- Follow Proserve and company policies.
- Daily VLT closing procedures
- Build promotional strategy to enhance our business.
- Possess creativity and innovation.
**Schedule**:
- 8 hour shifts with variability.
- Day/Evening shifts
- Holidays
- On call
- Overtime
- Weekend availability
If the above requirements match you and you would like to join the Muggn’z Family, please send your resume for review.
Pay: $45,000.00-$60,000.00 per year
Additional pay:
- Bonus pay
- Tips
**Benefits**:
- Company events
- Discounted or free food
- On-site parking
- Paid time off
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- On call
- Overtime
- Weekends as needed
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 2024-12-31
Expected start date: 2025-01-01
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