General Manager

3 months ago

Edmonton, Canada 53 North Collection Ltd Full time

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

The Matrix Hotel Edmonton is seeking a General Manager to lead the property. In this role, the General Manager creates and maintains a customer-driven hotel with a vision that inspires the associates to do their best. The position includes overseeing the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

**What you’ll be doing**:

- Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc.
- Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.
- Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.
- Recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
- Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.
- Communicate both verbally and in writing to provide clear direction to staff.
- Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.
- Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
- Appropriately handle associate issues in conjunction with Human Resources following Crescent policies.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.

**Required Skills and Abilities**
- Keen eye for detail and empowering coaching mentality.
- Strong desire to continuously improve and help others improve.
- 3-5 years' experience as a hotel General Manager or equivalent experience.
- Experience and knowledge of project management and lease management.
- Working knowledge of financial/accounting procedures.

**We are committed to providing you with**:

- Competitive salary and operational incentive plan.
- Benefit plan for eligible associates & your family members.
- Discounts with Crescent managed properties in North America for you and your family members.
- At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity and inclusion. By examining our own beliefs and behaviours, we can create change through training, recruiting and promoting diverse talent to strengthen our culture._

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