General Manager
6 months ago
**Job Title**: General Manager
**Location**: Edmonton, AB
**Employment Type**: Full-Time
**About Us**: At BASENJI, we are dedicated to providing exceptional care and a fun, safe environment for dogs. Our facility offers a range of services including daycare, grooming, and boarding. We pride ourselves on our commitment to the well-being of every dog and the satisfaction of their owners.
We are seeking an experienced and motivated General Manager to oversee the daily operations of our dog daycare. The General Manager will be responsible for managing staff, ensuring high standards of care and service, and driving the overall success of the business.
**Responsibilities**:
- Oversee the daily operations of the dog daycare, including daycare, grooming, and boarding services
- Manage and lead a team of staff, including hiring, training, scheduling, and performance evaluations
- Ensure the highest standards of care, safety, and customer service are maintained
- Develop and implement operational policies and procedures
- Monitor financial performance, including budgeting, forecasting, and reporting
- Maintain and improve the facility’s appearance, cleanliness, and functionality
- Handle customer inquiries, feedback, and complaints in a professional and timely manner
- Develop and execute marketing strategies to attract new clients and retain existing ones
- Ensure compliance with local, state, and federal regulations
**Qualifications**:
- Previous management experience in the pet care industry, hospitality, or a related field
- Strong leadership and team management skills
- Excellent communication and customer service skills
- Financial acumen and experience with budgeting and financial reporting
- Ability to work in a fast-paced and physically demanding environment
- Passion for animals and a commitment to their well-being
- Knowledge of dog behavior, care, and safety protocols
**Benefits**:
- Competitive salary
- Performance-based bonuses
- Health and wellness benefits
- Paid time off
- Employee discounts on daycare services
- Opportunities for professional growth and development
Pay: $68,000.00-$73,000.00 per year
Flexible Language Requirement:
- French not required
**Education**:
- Secondary School (preferred)
**Experience**:
- General management: 2 years (preferred)
Work Location: In person
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