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Account Manager

5 months ago

Toronto, Canada Software International Full time

Our client is a leading global brand that is expanding into the Canadian telecom market with their unique cloud native solution that has been taking clients by storm in US/Asia/Europe. They are currently seeking to add a Technical Account Manager to their team to help manage existing client pipelines and help grow out new opportunities with Canadian carriers and integrators. This role requires someone with a strong background in telecom networks 5G/4G/OSS/RAN.
- Drive revenues for the account
- Develop and execute against a comprehensive account plan
- Create & articulate customized product solution value propositions for the customer
- Project manage the development of the right solution for the customer
- Ensure proper and timely handling of customer’s requirements and issues
- Cultivate long-term relationship with key stakeholders at the customer
- Represent customer requirements to product and delivery teams
- Work collaboratively productively with the pre-sales team
- Work with partners to extend reach & drive adoption
- Manage contract negotiations with the account
- Ensure customer satisfaction
- 10-12 years of mobile infrastructure and telecom B2B related sales or business development experience
- Possess strong relationship with telecom companies located in Canada, including: Telus, Bell, Rogers, Cogeco, and others.
- Experience in identifying, developing, negotiating, and closing telecom infrastructure deals
- Experience in positioning and selling new solutions in new market segments
- Experience in proactively growing customer relationships within an account while expanding understanding of the customer’s business
- Experience communicating and presenting to senior leadership
- Passion for innovation and drive for excellence
- BS/BA degree - technical field preferred
- Deep understanding of mobile networks, 4G/5G evolution, cloud, and virtualization, RAN, OSS and automation**KEY INTERFACES FOR ROLE**:

- This section should identify the key interfaces with other roles/departments/customers the role holder has / required to have for this position.
- Pre-Sales Team
- Product Management Team
- Regional Sales Team
- Legal and Contracting Team

**KEY PERFORMANCE INDICATORS**:

- These are quantifiable measures used to evaluate the success of the individual in this role. These should be tied to the performance objectives for the person in the role.
- Revenue
- Customer satisfaction
- Account pipeline