Manager - Client Delivery and Onboarding
2 weeks ago
Cluster POS is a leading provider of innovative point-of-sale (POS) hardware and software solutions tailored to the needs of businesses across various industries. With a focus on delivering seamless and efficient transactions, we empower our clients to elevate their customer experience and drive operational excellence. As we continue to expand our presence in Canada and the USA, we are seeking a dynamic and experienced Manager of Delivery and Onboarding to join our team.
Position Overview:
Key Responsibilities:
- Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation.
- Project Management: Oversee the end-to-end delivery process, including scheduling, resource allocation, and milestone tracking to ensure timely and successful implementation.
- Team Management: Provide leadership and guidance to a team of delivery and implementation specialists, fostering a collaborative and high-performing work environment.
- Client Engagement: Serve as the primary point of contact for clients during the onboarding process, addressing inquiries, providing updates, and ensuring client satisfaction.
- Continuous Improvement: Identify opportunities for process optimization and enhancement of delivery methodologies to drive efficiency and quality.
- Cross-Functional Collaboration: Collaborate closely with sales, product development, and customer support teams to ensure alignment and seamless handoff of client engagements.
- Reporting and Analytics: Generate regular reports on delivery performance metrics, client satisfaction, and project status to stakeholders.
Qualifications:
- Bachelor’s degree in Business Administration, Management, or related field.
- Bilingual proficiency in English and French is mandatory. Spanish language skills are considered an asset.
- Minimum of 3-5 years of experience in a managerial role, preferably in a client-facing delivery or implementation capacity.
- Strong project management skills with the ability to manage multiple projects concurrently.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Previous experience in the POS or restaurant industry is advantageous.
- Proficiency in project management tools and software.
Why Join Us:
At Cluster POS, we offer a dynamic and inclusive work environment where innovation and collaboration are celebrated. As a member of our team, you will have the opportunity to make a meaningful impact and contribute to the success of our clients while advancing your career in a fast-growing industry. We offer competitive compensation, comprehensive benefits, and ample opportunities for professional development and growth.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Mont-Royal, QC H4P 2J4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- IT support: 1 year (preferred)
- Managerial Role: 3 years (required)
- POS or Restaurant: 1 year (preferred)
**Language**:
- French (required)
- English (required)
- Spanish (preferred)
Work Location: In person
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