Business Analyst Collections

2 weeks ago

London, Canada Workplace Safety and Insurance Board Full time

Develop proactive approaches, statistical tools and methods to support the capture, analysis and reporting of collection data.

Conduct detailed, in-depth analysis to identify emerging payment and industry issues and trends. Analyze current processes, develop approaches/solutions and recommendations focused on business collections and planning processes. Implement organizational and technological changes and revised work processes.

Act individually, as a project manager, or a project team member in order to monitor and report on business operations.

**Major Duties & Responsibilities**

1. Use proactive approaches, statistical tools or other methods to analyze, interpret, summarize and report/present findings on data collected, ensuring analysis is sound. Provide advice, opinion and information on research in order to draw conclusions about findings

2. Monitor, condense, consolidate and summarize collections data and transform data into comprehensive monthly collection reports, trends in payments, industry trends, past experiences, and forecasts to identify problem areas and to improve productivity. This includes creating ad hoc reports for Senior Management by collecting information, analyzing it and compiling future trends analysis

3. Provide knowledge to resolve program problems and maintain the system by:

- Investigating the issue and determining the scope of the problem;
- Determining if there are any alternative ways of addressing the issue before submitting the issue for a change; recommending or proposing solutions for the change;
- Conducting user acceptance testing and providing sign-off for implementing a change into production;
- Communicate both verbally and in writing, any changes to all users and update any required documentation with that respective change.

4. Implement organizational and technological changes and revised work processes by:

- Developing new work models, assisting management in the redesign of workflow into the area and work processes to suit the model, analyzing impacts on WSIB and control-related issues and adapting accordingly, and keeping abreast of legislative/policy/administrative changes, which may impact branch services and proactively notify management of any sensitive issues;
- Presenting recommendations to management and staff, educating staff in new approaches, and developing reports to reflect realignment;
- Participates in developing system enhancements for system changes to troubleshoot between branches and develop new inter-branch processes.

5. Participate in the operational planning process and other strategies for the future for improved service delivery by:

- Assisting the Director with the investigation of new strategies;
- Conducting focus groups and presenting to internal or external stakeholders;
- Analyzing statistics, graphing the results, and initiating implementation or monitoring progress of others when approval is received.

6. As a project manager, develop project plans by:

- Setting project goals, objectives, working within budget guidelines and timeframes;
- Determining priorities, benchmarks, timing of major steps, measurable checkpoints, changing timeframes when appropriate, determining resources and working within established budget; establishing project team, working collaboratively across operational boundaries to establish relationships and access resources, assigning responsibility for project tasks; identifying obstacles and developing and assessing alternatives to resolve problems, identifying best solution and revising project plan as may be required;
- Providing coaching, guidance, and assistance to project team members and provide input to management on staff performance during the course of projects.

7. Assist management with developing collection campaigns by determining which campaigns should run after reviewing records (e.g. clients with outstanding debts, message left with no response, information received and following-up)

8. Perform other related duties as required or assigned.

**Job Requirements**:
Education
- University completion at undergraduate level with a specialty focus in business administration or computer science.

Experience
- Three years prior experience in financial business analysis, quality assurance.

**Our commitment to equity, diversity and inclusion**

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

**Disclosing conflicts of interest**

**Privacy information

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