Business Analyst

6 months ago

London, Canada StarTech.com Full time

We are seeking a highly motivated and detail-oriented individual to join our Operations team as an IT Business Analyst. This role is critical to our success as it involves providing functional and system expertise to implement, improve, integrate, and enhance our mission-critical, enterprise-wide information systems, including ERP.

**What you will be responsible for**:
**Ongoing Process and System Support**:

- Develop, document, and maintain a comprehensive understanding of Enterprise Systems.
- Update business processes, configuration and workflows in the systems as required.
- Assist with issue prioritization and resolution for business users.

**Business Requirement Elicitation and Fulfillment**:

- Elicit and define business requirements using pre-defined tools.
- Conduct reviews with functional users to ensure cross-functional understanding and alignment.
- Ensure clear documentation of business value.

**Solution Implementation**:

- Collaborate with IT, third-party providers, and Business staff to recommend solutions for identified business requirements.
- Provide standard system options where possible via configuration or functionality enablement.
- Serve as a liaison between technical and functional staff to develop, implement and test.
- Ensure requirements documentation can be easily translated into UAT/functional test plans.
- Lead IT delivery discussions to enable and test solutions.
- Collaborate with project teams to resolve bugs identified during testing and system upgrades.
- Lead business discussions to guide the rollout plan.

**Strategy and Planning**:

- Identify, elicit, and document end-state cross-functional and functional business processes.
- Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.
- Prepare and deliver reports, recommendations, or alternative solution options for improving processes across the organization.

**Essential Qualifications**:

- College Diploma or University Degree in a business function.
- Minimum 3 years’ experience in a Business Analyst role.
- Ability to quickly develop excellent working relationships with stakeholders and business professionals at all levels.
- Experience with a major system implementation and maintenance.
- Experience with any or all of Finance, Customer Service, Sales, Supply Chain, Product and Warehousing functions.
- Project leadership experience.
- Strong analytical skills coupled with a questioning & creative approach to problem solving.
- Exceptional communication and facilitation skills.
- Experience with process mapping, data flow diagrams, and requirements documentation.
- Proven analytical and problem-solving abilities, with keen attention to detail.
- Excellent organization, project, and time management skills.
- Experience in data analysis and working with large volumes of data.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Strong business acumen.

***Preferred Qualifications**:

- Certified Business Analysis Professional (CBAP) certification
- Agile certification
- Experience with Microsoft Dynamics 365 Finance and Operations

***Benefits & Perks**:

- Comprehensive Benefit Plan and RRSP Matching
- Competitive Vacation Policy
- Fitness Subsidy
- Training and Development Program
- Paid Charity Day and Regular Company Fun Events
- Casual Dress Code - Jeans are allowed
- Bonus Plan

**About us**

We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.

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