Business Analyst

2 months ago

London, Canada LBMX Full time

LBMX is growing again...

We are seeking a** Business Analyst.**

**Position Description**:
**Responsibilities**:

- Facilitate meetings with customers and identify requirements and provide project updates.
- Report status on all projects.
- Configure and maintain customer accounts
- Manage and escalate errors and issues
- Validate customer data against existing specifications
- Aid in the creation of new product standard specifications
- Run educational webinars to demonstrate product features and usage
- Act as a primary contact for internal and external customers.
- Follow-up and correspond with customers as required.
- Act as an advocate for customers within internal meetings and discussions.
- Demonstrate commitment and professional approach to providing excellent customer service.
- Willingness and ability to travel as needed (less than 5%)
- Other tasks as assigned by your manager

**Requirements**:

- Ability to review and comprehend technical business requirements documentation.
- Strong attention to detail.
- Effective problem-solving and problem-prevention skills.
- Strong verbal skills and ability to develop rapport with people over the phone.
- Enthusiastically work closely with others in a positive team environment.
- Independently manage multiple projects from start to finish, while managing time effectively in order to meet deadlines.
- Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, Word and Salesforce
- Willingness to eagerly take on new tasks as required.
- Proven ability to self-manage and function effectively in a professional environment.
- Must be fluent in English (reading and writing).
- Nice to Have:_

- Understanding of data files in various forms (ie. CSV, Excel, XML) and accompanying file layouts.
- Experience in a SaaS organization
- Project Implementation experience
- Project Management experience
- Experience with Product Information Management systems
- Experience with E-commerce integrations
- Experience with API
- Experience with Zendesk and Jira

**The Perks of Working with us**
- Com[petitive salary and benefits including a health spending account and employee assistance program
- 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
- Company matched GRSP contributions
- Education subsidies for job related courses
- Maternity/Parental and Compassionate Care Leave Top Up Program
- $500 Staples Allowance for new hires
- Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023)
- Named one of London’s Best Places to Work (2022)

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