Automotive Service Advisor Supervisor

3 weeks ago

Bowmanville, Canada Canadian Tire Full time

We are looking for hardworking individuals to join our Automotive Service Team as a **Service Supervisor**. These individuals will be working with other members of the Automotive Service Counter & Retail Teams to ensure our customers are taken care of.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**

**Must be available to work weekdays and weekends, including evening shifts.**

**Responsibilities and Tasks**
- Leads by example and consistently provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it
- Understands customer needs and provides them with a complete solution.
- Manages customer concerns and problems promptly
- Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
- Deals with challenging situations in a professional manner.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers and technicians and manages the status of work orders.
- Schedules service and repair appointments.
- Operates computerized work order systems.
- Assists in the orientation and training of new employees, shop opening and closing responsibilities.

**Requirements**:

- Knowledge of market trends in the automotive service industry.
- Demonstrated supervisory, leadership, and/or managerial experience, or relevant experience.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset but willing to train.
- Ability to motivate and coach others.
- Ability to resolve retail and/or customer issues.
- Ability to adapt and cope with challenging and changing situations.
- Ability to find solutions to problems and make decisions.
- Positive attitude, punctuality, and solid work ethic.

**Physical Demands and Working Conditions**
- Work environment involves occupational hazards associated with working in a garage
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from light to heavy

**Our offering includes**
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Learning and Development opportunities
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**
- Employment Verification
- Criminal Background Check

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Automotive Service: 3 years (required)
- Customer service: 1 year (required)
- Supervising: 1 year (preferred)

Work Location: In person

Expected start date: 2024-10-07

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