Bdc Service Manager

3 weeks ago

Brampton, Canada Performance Auto Group Full time

**Drive for Excellence**

**Performance Honda **is the newest state of the art, full service Honda dealership in the Brampton and Caledon area. We give you access to the most exceptional vehicles including the newest line ups to explore. We pride ourselves on a top notch guest experience that is welcoming, friendly and memorable.

**Performance Honda Mayfield **is looking for a BDC Service Manager to join their dynamic team

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**About you.**

You are committed to delivering a first class service experience to our extraordinary guests. Performance Honda offers a remarkably different guest experience through our motivated and inspired team members who treats everyone like family. You are a service champion who is dedicated, thoughtful and ready to solve any problem. Join our positive, warm environment where we encourage and coach each other through our various career paths.

**Here’s what you’ll deliver**:

- Supervise, motivate and monitor daily performance of all BDC department staff.
- Manage and train staff to reply to internet leads and convert them into appointments.
- Handle all customer complaints on a timely basis.
- Assist BDC Service Representatives with live turnovers.
- Track scorecards to ensure accurate data entry.
- Monitor to ensure appointment logs are updated including no shows, cancellations and solds.
- Assist with training new hires on processes and software programs.
- Responsible for updating sales logs.
- Assist in monitoring the walk-in log and ensure the team follows the Sales Process.
- Conduct meetings with department employees to discuss and review daily progress, action plan and areas of improvement.
- Complete necessary certification tests.
- Stay current on Honda office and customer lists.
- Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
- Understand and comply with all federal, provincial and local regulations that affect service operations, such as the _Occupational Health and Safety Act (OHSA),_ waste disposal regulations, etc.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- High School Diploma or GED is required.
- 2-3 Years of Automotive Service experience is an asset.
- OMVIC Certification is required.
- Must have a valid Ontario Driver's License and good driving record.
- Strong technical, written, and verbal communication skills with customers, vendors and employees.
- Computer-savvy, proficient in G-suite and Microsoft Excel.
- Outstanding customer service skills with enthusiastic and friendly demeanor.
- A positive attitude and desire to grow and improve.
- Excellent problem-solving and organizational skills.
- Willing to work as a member of a team and interact with others in a professional and courteous manner.
- Strong time management skills, ability to multitask and work well under pressure.
- Must be willing to be flexible with work schedules.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge, experience and bonus earnings**

**Job Type**: Full Time

**Salary**: $50,000 -$60,000 per year
**Performance Auto Group is a leading automotive company in Southern Ontario with over 1700 employees, 22 brands and 34 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

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