Jewellery Store Manager

4 weeks ago

Vancouver, Canada Leah Alexandra Jewelry Full time

Leah Alexandra Jewelry is seeking a **full-time Retail Store Manager** to join our **Vancouver** team Applicants must have a strong background in retail operations, customer service, and experience managing a small team. This individual will be responsible for leading and motivating the flagship retail store team in sales, delivering excellent customer care and curating client relationships.

As the Retail Store Manager, this individual will oversee the day-to-day operations at the newly relocated (and soon to be opened) Leah Alexandra Jewelry Head Office location. The Retail Store Manager will also be trained as a Spark Technician - being able to take appointments for our permanent bracelets. Must be comfortable with basic jewelry assembly and fine tools.

**QUALIFICATIONS**

Knowledgeable in high-quality jewelry, metals, and gemstones and know the guidelines for welding with our permanent jewelry.

Minimum 2 years of experience in a fast-paced retail environment
Minimum 1 year of experience managing a small team and working with retail operations
Experience with Shopify is an asset
Excellent oral and written communication
Outgoing and friendly personality
Able to efficiently multitask
Commitment to learn and grow as a professional
Interest in jewelry, fashion and social media is considered an asset
Creative, forward-thinking and self-motivated

**RESPONSIBILITIES**

Lead the team in driving sales and delivering excellent customer service.
Be able to assess the needs of the day and efficiently delegate tasks to team members.
Manages day-to-day performance of the team, including all Spark Technicians and be able to clearly and concisely communicate the happenings to our management team.
Engage in weekly check-ins with our Customer Care Manager.
Manages the retail store’s general inbox - answering all incoming inquiries and knowing when to redirect or escalate matters to head office.
Takes case-by-case approach to responding to customer inquiries where necessary.
Assesses customer inquiries with utmost care and consideration in order to prevent escalating customer interactions.

Works with the Customer Care Manager and Inventory Coordinator to conduct periodic inventory counts.

This position is full-time, must have weekend availability - Tuesday to Saturday or Wednesday to Sunday

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail Store Managers: 2 years (preferred)

Work Location: One location

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