Hotel Concierge

6 months ago

Halifax, Canada Atlantica Hotel Halifax Full time

POSITION: Bell Person/Concierge

REPORTING TO: Guest Services Manager

We are searching for an energetic and dynamic individual with a consistently high degree of professionalism that is passionate about exceptional Guest Service delivery. The successful applicant will provide excellence in product and city knowledge for our guests and visitors and own each and every interaction. This position will be of interest to an individual who is a self-starter in nature and who will be able to quickly make a difference to service levels by demonstrating a relentless desire to exceed guest expectations.

Mission Statement:
“We are committed to making a difference in the lives of our guests, colleagues and community through passion, integrity, innovation and
service excellence.”

RESPONSIBILITIES (include but are not limited to):

- Greet all guests with a smile and enthusiasm so they receive a warm and positive first impression
- Offer assistance to all guests (eg. luggage, reservations, theatre, etc)
- Develop rapport with guests and inform them of your role
- Up-sell the property and describe services available
- Establish a network of contacts with local businesses and keep current with local attractions, special events, etc.
- Ensure baggage for tours is handled in a fast, accurate and efficient manner
- Operate the PBX (switchboard) system
- Any other duties assigned by Hotel Management and Guest Service Supervisors

EXPERIENCE, SKILLS & EDUCATIONAL REQUIREMENTS:

- Minimum of 2 years in a customer service role
- **Previous hotel experience an asset**:

- **Valid driver’s license required**:

- Must be able to operate a manual shift vehicle
- Knowledge of HRM and Nova Scotia, or willingness to learn
- Enthusiastic, positive attitude
- Passionate about guest service
- Must be a team player and have the ability to work without supervision
- Excellent verbal and written communication
- Able to work in a fast-paced environment and multi-task
- Able to stand for long periods of time
- Able to lift over 50 lbs, sometimes over shoulder height, and pull or push cart of over 200 lbs.
- Must be able to work a variety of shifts including early mornings, evenings, weekends and holidays.
- Required uniform is provided

**Job Types**: Full-time, Permanent

Pay: $16.00-$17.00 per hour

Expected hours: 25 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Halifax, NS B3H 3G5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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