Guest Experience Ambassador

6 months ago

Halifax, Canada Muir Hotel Full time

_**Muir Hotel**_**:

- Halifax Waterfront**

Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a **Guest Experience Ambassador**.

**Employee Benefits**:

- Eligible for $500 signing bonus upon completion of probationary period..
- Eligible for shift premiums based on hotel capacity.
- Access to our employee development/education reimbursement program.
- Company scholarship program for employees and family members.
- Flexible work schedule.
- One earned day off every two months based on attendance.
- 50% reimbursement of monthly transit pass.
- Access to our gym and fitness facilities.
- Shoe allowance of $100 per year.
- Uniform dry cleaning.
- Eligible for the annual company bonus program.
- Comprehensive Extended, Health, and Dental benefits.
- Opportunity to Participate in the Employer sponsored retirement savings program.
- Access to Marriott employee travel benefits.
- Employee centric back of house experience

**Shifts**: Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.

**What you will be doing**:
Reporting to the Front Office Manager, with dotted line to Guest Experience Manager, the Guest Experience Ambassador is the welcoming face of **Muir**, and a crucial part of the primary contact team that addresses guests needs while providing an ultra-Luxury service. Objective is to know the guest and create memorable experiences. Within Halifax and Nova Scotia, they must know and support those who support the concierge function; tour companies, theatre, restaurants, travel companies etc.

The Guest Experience Ambassador is responsible for ensuring that the check-in/check-out of **Muir** guests is done courteously and efficiently, processing all payments according to established requirements and following most elevated service standards. The Guest Experience Ambassador handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests. The Guest Experience Ambassador;
- Prepares for guest arrival by coordinating with the CORE, Front Office, and Housekeeping departments
- Provides outstanding customer service to all guests, owners, and visitors of the hotel in a friendly, proactive and efficient manner with appropriate follow-up as necessary
- Aware of special owner VIP relationships within the local Nova Scotian community
- Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airport
- Maintains a positive and professional relationship with all vendors and merchants
- Holds and delivers correspondence to the front desk for guests prior to arrival
- Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience
- Input and access guest data in computer (PMS), making reservations, check-in and check-out guests as needed and develop and update the guest history, collecting preferences
- Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized
- Listen and respond to guest inquiries with a focus on guests' needs, remaining calm and courteous
- Work with the required computer systems, such as Lightspeed, Marriott guest response & recognition system
- Be familiar with Marriott Bonvoy Guest Loyalty program

**Your experience and skills include**:

- 1 to 2 years of luxury hotel or other service experience preferred
- Familiarity with location, neighbourhood, and local attractions including restaurants, bars, and nightlife is a plus
- Working knowledge of office software, point-of-sale, and phone systems an asset
- Strong verbal and written communication skills
- Strong follow through skills
- Excellent people skills and the ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy while maintaining discretion
- True desire to satisfy the needs of guests in a fast-paced environment
- Ability to suggest a wide variety of suggestions for guest entertainment

**Your Team and working environment**:

- Fast-paced new build luxury hotel
- Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal
- A team of like-minded hospitality professionals that share a passion for service
- Back of house experience that puts employees first

**Our commitment to Diversity & Inclusion**:We are an inclusive company and our ambition is to attract, recruit, and promote diverse tale

  • Guest Experience Ambassador

    6 months ago

    Halifax, Canada Muir Hotel Full time

    _**Muir Hotel**_**: - Halifax Waterfront** Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional...

  • Guest Experience Associate

    7 months ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Hospitality and Food Service Entry Level Relief / Casual **THE ORGANIZATION**: At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or...

  • Guest Experience Expert

    7 months ago

    Halifax, Canada Marriott International, Inc Full time

    **Job Number** 24042918 **Job Category** Rooms & Guest Services Operations **Location** Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Manager

    7 months ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Restaurant Service Ambassador

    2 weeks ago

    Halifax, Nova Scotia, Canada HARVEST Clean Eats (Bayers Lake) Full time

    Job Title: Restaurant Service AmbassadorWe are seeking a highly skilled and attentive Restaurant Service Ambassador to join our team at Harvest Clean Eats (Bayers Lake). This role is ideal for individuals who enjoy providing exceptional customer service in a fast-paced environment.Estimated Salary Range:$40,000 - $50,000 per yearAbout the Role:In this...

  • Guest Experience Supervisor

    2 months ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Hospitality and Food Service Experienced Full-time **THE ORGANIZATION**: At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an...

  • Guest Service Agent

    7 months ago

    Halifax, Canada THE BARRINGTON HOTEL Full time

    Ideally situated in the heart of downtown, The Barrington Hotel is recruiting for a Guest Service Agent. The Guest Service Agent, the ambassador of guest satisfaction, provides exceptional service from check in to check out. Previous hotel experience is an asset, however, if you are outgoing and personable and find it easy to meet and talk to new people, we...

  • Guest Experience Manager

    6 months ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Customer Service Experienced Full-time **THE ORGANIZATION**: At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an elite...

  • Guest Experience Centre Consultant

    6 months ago

    Halifax, Canada Recipe Unlimited Corporation Full time

    **RECIPE Is Looking For a Guest Experience Centre** **Consultant to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York...

  • Guest Services Attendant

    4 months ago

    Halifax, Canada Dept_PhysLoc Full time

    Located in the absolute center of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Assistant Manager, Guest Experience

    2 weeks ago

    Halifax, Canada Lululemon Full time $24 - $32

    Who We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on...

  • Ae - Brand Ambassador (Sales Associate)

    6 months ago

    Halifax, Canada American Eagle Outfitters Full time

    **YOUR ROLE** As a part-time Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experience, making their day better than before they came in. You are the face of our company and you're proud of it! You love the products and are passionate about building brand loyalty with...

  • Guest Service Agent

    7 months ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Guest Service Agent

    6 months ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Brand Ambassador

    6 months ago

    Halifax, Canada XMC Sponsorship and Experiential Marketing Full time

    Hello Brand Ambassadors of Nova Scotia! Our programs are heating up and XMC is looking for energetic and outgoing Brand Ambassadors and Team Leaders to join our team! We are looking for enthusiastic, responsible Brand Ambassadors to join our team and participate in these fun activations. The main objective of a Brand Ambassador is to actively engage...

  • Guest Service Attendant

    3 months ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Brand Ambassador

    7 months ago

    Halifax, Canada Match Retail Full time

    Overview: Match Retail presents an exhilarating Nespresso extravaganza, and we're on the lookout for a dynamic squad of Brand Ambassadors to play pivotal roles for our event at the Halifax Shopping Centre! **Event Highlights**: - Location: Halifax Shopping Centre, 7001 Mumford Road, Halifax NS B3L 2H8 - Dates: April 6th and April 7th - Shifts: - Saturday,...

  • Part-time Bartender Experience Required

    7 months ago

    Halifax, Canada Casino Nova Scotia Full time

    **Position Summary** Under the direction of the F&B Supervisor(s), F&B Manager(s) the Bartender is responsible for exceptional and quality food and beverage service in the casino. Responsibilities include preparation work, side duties, and inventory while working in a team environment. Must be collaborative, excel at multi-tasking and display exceptional...

  • Brand Ambassador

    7 months ago

    Halifax, Canada Iconic Nova Scotia Full time

    Job DescriptionJob Description At Iconic Nova Scotia, we're always on the lookout for exceptional talent to join our ranks. Currently, we have an exciting opportunity for a Brand Ambassador to represent our client brands in the HRM region. **About the job**: As a Brand Ambassador, your role assumes a central position as a primary representative of our...

  • Seasonal Ambassador

    6 months ago

    Halifax, Canada Lush Handmade Cosmetics Full time

    **Seasonal Ambassador** Seasonal Ambassadors at Lush provide product and brand knowledge, friendly consultations, and they make shopping a breeze. But here's the best part - they know how to have a good time while doing it! Not only do they help you find the perfect products, but they also know how to demo them with customers in the most exciting way. It's...