Assistant Rooms Operations Manager

5 months ago

Halifax, Canada Marriott International, Inc Full time

**Job Number** 24052736

**Job Category** Rooms & Guest Services Operations

**Location** Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting the Management of Rooms Operations Activities**
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.

**Contributing Information to Support Managing to Budget**
- Supervises** **same day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.

**Providing for and Managing the Guest Experience**
- Participates as needed in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.

**Managing and Conducting Human Resources Activities**
- Provides support for operational functions as necessary.
- Trains staff and monitoring adherence to all relevant policies and procedures.
- Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
- Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
- Empowers employees to provide excellent customer service within guidelines.
- Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
- Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
- Coaches, counsels and encourages employees.
- Participates in employee progressive disciplinary procedures as required.
- Handles employee questions and concerns.
- Participates in an ongoing employee recognition program.
- Effectively schedules employees to business demands and tracks employee time and attendance.
- Assists in performing the payroll function.
- Oversees daily shift operations and ensures complian

  • In Room Dining

    2 months ago

    Halifax, Canada Dept_PhysLoc Full time

    IRD Assistant Manager Job description Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer...

  • Dining Room Operations Manager

    5 days ago

    Halifax, Nova Scotia, Canada Halifax Tower Hotel Ltd. Full time

    Halifax Tower Hotel Ltd. is seeking a highly skilled Dining Room Operations Manager to join their team. About the RoleThe successful candidate will be responsible for overseeing the smooth operation of our dining rooms, ensuring exceptional customer service and high-quality food preparation.Main Responsibilities:Establish Effective Work Schedules: Develop...

  • Operating Room Technician

    5 months ago

    Halifax, Canada Calian Full time

    Division: Health Calian is proud to continue a long-standing contractual relationship with the Department of National Defence (DND) to provide healthcare services to the Canadian Armed Forces. Through the Health Care Provider Contract, Calian employs health care professionals across Canada who are integral to supporting the health and wellbeing of our...

  • In-room Dining Manager

    5 months ago

    Halifax, Canada Muir Hotel Full time

    **In-Room Dining Manager - **_**Muir Hotel**_ Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional...

  • Operating Room Nurse Specialist

    1 week ago

    Halifax, Nova Scotia, Canada KYND International Full time

    Job Title: Operating Room Nurse SpecialistWe are seeking a skilled Operating Room Nurse to join our team at KYND International. As an Operating Room Nurse, you will play a vital role in ensuring the smooth operation of our surgery center.Position Summary:The Registered Nurse will be responsible for assisting in the organization and daily function of the...

  • Part Time Room Inspector/room Attendant

    5 months ago

    Halifax, Canada Courtyard by Marriott Halifax Downtown Full time

    Room Inspector/Room Attendant Summary: This position is primarily Room inspector however you would also be trained as a room attendant. Responsible for the cleaning, checking and preparation of guest room suites and Public Areas while maintaining system standards and consistency. Must have a keen Eye for detail. Essential Functions: 1. Clean assigned suites...

  • Operating Room Supervisor

    1 month ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    About the OpportunityThe Nova Scotia Health Authority is seeking a highly skilled and experienced Operating Room Supervisor to join our team. As a key member of our perioperative nursing team, you will be responsible for ensuring the smooth operation of our operating rooms, providing exceptional patient care, and supporting the coordination of surgical...

  • Food Room Operations Assistant

    3 weeks ago

    Halifax, Canada The Salvation Army Full time

    Responsible for acquisition of various donations for COH including food. Arrange for transportation and sorting of food that provides safe reliable supplies for the kitchen and food bank. Maintain records as required of donations. To ensure maintenance duties as assigned are done on a timely and workman like manner, ensuring cost management is a priority....

  • Operating Room Nurses

    6 months ago

    Halifax, Canada KYND International Full time

    Are you a Registered Nurse who specializes in Operating Room and looking for an opportunity to work in the United States?We are offering 2 year work authorizations with options to renew indefinitely. We handle all immigration, credentialing and certification for every nurse. We're dedicated to connecting qualified and passionate professionals with...

  • Pediatric Operating Room Anesthesia Technician

    4 weeks ago

    Halifax, Nova Scotia, Canada IWK Health Centre Full time

    Job Title: Pediatric Operating Room Anesthesia TechnicianJob Summary: We are seeking an experienced Anesthesia Technician to join our Pediatric Perioperative Program at IWK Health Centre. The successful candidate will provide technical assistance to Anesthetists in the pediatric operating room, ensuring the smooth operation of anesthesia equipment and...

  • In-room Dining Supervisor

    2 months ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute center of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • In Room Dining Server Assistant

    5 months ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Operating Room Nurse Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada KYND International Full time

    Job Summary:The Registered Nurse will assist in the organization and daily function of the surgery center in accordance with center policies and procedures. The ideal candidate will have current Registered Nurse Licensure and be able to monitor patient's vital signs, and continuously evaluate patient recovery from anesthesia. Key Responsibilities: Assist...

  • Guest Services Agent

    6 months ago

    Halifax, Canada Leadon (Barrington) Operations Full time

    Work Term: Permanent - Work Language: English - Hours: 30 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room...

  • Hotel Night Auditor

    6 months ago

    Halifax, Canada Leadon (Barrington) Operations Full time

    Work Term: Permanent - Work Language: English - Hours: 28 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year - or equivalent experience **Work setting**: - Urban area - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and...

  • Operating Room Nursing Specialist

    5 days ago

    Halifax, Nova Scotia, Canada KYND International Full time

    We are offering a rewarding opportunity for an Operating Room Nurse to join our team at KYND International. With a competitive estimated salary of $120,000 per annum, this role promises to challenge and engage your professional skills.About the Position:The successful candidate will assist in the organization and daily function of our surgery center,...

  • Operating Room Nurse Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada KYND International Full time

    We are seeking a skilled Registered Nurse to join our team at KYND International. As an Operating Room Nurse, you will play a vital role in the organization and daily function of our surgery center.Key Responsibilities:Assist in the preparation and care of patients undergoing surgical proceduresMonitor patients' vital signs and continuously evaluate their...

  • Housekeeping Room Attendant

    6 months ago

    Halifax, Canada Courtyard by Marriott Halifax Downtown Full time

    **About us** Halifax Courtyard Marriott Downtown is a small business in Halifax, NS. We are innovative and collaborative, and our goal is to Provide our associates and guest the best possible experience while at the hotel, we strive for exceptional excellence in all of our work and have fun doing it.. LOOKING FOR SOMEONE FOR THE WEEKENDS!! :) Our work...

  • Operating Room Nurse Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada KYND International Full time

    Job Summary:We are seeking a skilled Registered Nurse to join our team at KYND International. As an Operating Room Nurse, you will play a vital role in the organization and daily function of our surgery center. Your primary responsibility will be to care for patients preparing for their surgical procedure, monitoring their vital signs and continuously...

  • Operating Room Nurse Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada KYND International Full time

    We are seeking a highly skilled Registered Nurse to join our team at KYND International. As an Operating Room Nurse, you will play a critical role in the organization and daily function of our surgery center, ensuring the highest level of patient care and satisfaction.Key Responsibilities:Assist in the preparation and care of patients undergoing surgical...