Client Services Manager

3 weeks ago

Winkler, Canada Southern Health-Santé Sud Full time

**Requisition ID**: 341007

**Competition #**:NU-23-039
**Position Control #**:119000071205-02

**Posting End Date**:July 17, 2023

**City**: Winkler

**Site**: Southern Health-Santé Sud

**Work Location**: Boundary Trails Health Centre

**Department / Unit**: Surg & Obs & Rehab/Surg

**Job Stream**: Non-Clinical

**Union**: Exempt

**Anticipated Start Date**: To be determined

**FTE**: 1.0

**Anticipated Shift**: Days

**Daily Hours Worked**: 7.75
**Wage Rate**:As per non-union/management compensation package

Shared Health leads the planning and coordinates the integration of patient
- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

**Position Summary**:
The Client Services Manager (CSM) is responsible for the delivery of quality client/patient care in the assigned areas of operations. The CSM fosters and facilitates interdisciplinary, collaborative relationships within the areas of responsibility, the institution and the community to ensure a high standard of client/patient care. The CSM assumes major responsibilities for the operational management, coordination and delivery of client/patient care in the assigned areas in accordance with: Southern Health-Santé Sud Board Ends/Core Values, the purpose, principal functions and, goals of the Southern Health-Santé Sud’s associated programs; Professional Standards of Practice (i.e. CRNM standards) and; the Professional Code of Ethics.

The responsibilities of the CSM encompasses the domains of management and leadership, planning, organizing, program development, communication, resource management (fiscal and human), policy development, advancement of knowledge, and continuous quality improvement. The CSM is directly accountable to the Director of Health Services for: Client/patient care management of the assigned areas; problems related to client/patient care and staffing, and the status of problem resolution and; variances from the approved budget.

The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud.

**Qualifications**:

- Baccalaureate Degree in Nursing
- Current active registration with the College of Registered Nurses of Manitoba/College of Registered Psychiatric Nurses and the scope of practice as defined by the Regulated Health Professions Act (RHPA)
- Current BCLS Certification
- Comprehensive knowledge of theory, practice and research in relation to clinical area
- A minimum of five (5) years experience within the past seven (7) years, including experience in the area of specialty with demonstrated management and leadership skills
- Previous management experience, preferably two (2) years required
- Demonstrates ability to foster an interdisciplinary collaborative environment that supports quality client/patient care/quality improvement and an empowered practice model
- Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required
- Proficiency of both official languages is essential for target and designated bilingual positions
- Demonstrated ability to meet the physical and mental demands of the job
- Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums
- Good work and attendance record

**Conditions of Employment**:

- Completes and maintains a satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check and Child Abuse Registry Check, as appropriate
- All Health Care workers are required to be immunized as a condition of employment in accordance with Southern Health-Santé Sud policy
- Requires a valid Class 5 driver’s license, an all
- purpose insured vehicle and liability insurance of at least $1,000,000.00 (travel throughout the region may be required)

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

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