Tenant Operations Officer

2 weeks ago

Ottawa, Canada House of Commons Full time

**Tenant Operations Officer**

**Reference**: 2223-2223-281
**Rate of pay**: $61,479-$77,790 annually
**Classification**: ADG-F
**Outcome**: Temporary
**Work environment**: Hybrid
**Work location**: Ottawa, ON
**Service area / Division**: Parliamentary Precinct Operations / Building Support Services
**Area of selection**: Restricted
**Language requirements**: BBC

**About the role**
This selection process is restricted to employees working within the House of Commons Administration employees.

As the link between Parliamentary Precinct Operations (PPO) and the Client Care team (CCT), the Tenant Operations Officer (TOO) is
responsible for providing tier 2 support and business guidance with regards to complex and escalated requests submitted through
dedicated tools and channels concerning tenant operations (renovations, repairs, office moves and exchanges, interior decoration,
etc.), trades, maintenance, public services and procurement Canada, and room reservation/allocation requests and delivers
assistance. The TOO also acts as the link between the CCT and the Client Liaison Coordinator (CLC) ensuring possible gaps in client
requests are clarified to ensure a smooth and accurate handover to the CLC for event support and logístical planning.

The TOO is responsible for developing and maintaining related operational processes, procedures and tools for the day-to-day
monitoring, review, assessment, processing, and escalation of requests. The officer monitors and captures service data and analyses
knowledge of particular business lines, oversees any requirements to adapt services and processes and ensures knowledge transfer
and training on any new processes and procedures operationalized by the CCT.

**Top reasons to join the team**
In this role, you will be committed to establishing and maintaining harmonious and collaborative relationships with various internal
and external service providers. Your in-depth knowledge of the organizational structure, the mandate and mission of the directorate
by providing excellent client service. We are a small team that offers flexibility, excellent work-life balance and has everyone's best
interests at heart.

**What you need**

**Education** A secondary school diploma.
- Extensive experience in client service and of the workings of a client call centre;
- Extensive experience in assessing and validating service requests and fulfilling agreements on service
- options and alternative solutions;
- Extensive experience in reviewing and processing different requests from internal and external clients

in accordance with business procedures;
**Experience** Experience in evaluating and analyzing information, assessing clients needs for various types of
- requests, and solving problems in accordance with applicable policies;
- Extensive experience in explaining policies, processes and procedures to internal and external clients;
- Experience in assessing security, maintenance, and multi-media needs;
- In depth knowledge and extensive experience in interpreting guidelines, administrative policies,

processes, and procedures.
- Experience and/or knowledge of House Operations, Committees, Event Management and

**Other**
Protocol/Associations/Exchanges.

**Outcome**
Staff the position of Tenant Operations Officer on a determinate basis (temporary).

related positions on an indeterminate and/or determinate basis.

**Competencies**

**Our commitment to inclusion, diversity, equity, and accessibility**
The House of Commons Administration is committed to being a leader in inclusion, diversity, equity and accessibility. We
continuously evolve our practices and design them in such a way as to ensure that everyone can equitably participate to the upmost
of their abilities. As “One House,” we leverage diversity in all its forms and recognize that everyone has valuable contributions to
make and the potential for individual growth.

If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful
consideration in a timely manner. Click on “Essential information” below to learn more about our selection process.

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