Wellness and Resiliency Liaison Worker

6 months ago

Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

**Job Title**: Wellness and Resiliency Liaison Worker (Bilingual Preferred)
**Status**: Regular Full-time
**Hours**: 35 hrs/week, 70hrs bi-weekly
**Salary**: $31.201/hr - $36.706/hr
**Benefits and eligibility**: Cost-shared health/dental benefits, HOOPP pension eligibility

Who are we?
Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require accommodation due to a disability, please let us know the nature of the required accommodation.

**Job Summary**:
The Families First Program provides intensive support to families leaving the City’s Shelter System and/or who are housed but at high risk of homelessness. The goal of the program is to have families establish themselves in communities, develop resources that will support stability and prevent homelessness.

The Families First, Case Manager specializing in Trauma/Mental Health/Addictions Worker provides support to families with trauma/mental health and addiction issues. This involves direct service provision and partnership building with agencies that provide trauma support, mental health and addiction services. This position provides intensive case management, holding a primary case load of 20 families. The case managers caseload will vary in acuity from high to medium/low needs families.

**Job Specific Responsibilities**:

- In consultation with Families First, Housing First Case Manager works with clients to develop client service path.
- Provides direct one-on-one support to families who are dealing with trauma/ PTSD / mental health /addiction issues and those who are not served by local agencies.
- Establishes a working relationship with agencies that support trauma, addiction and/or mental health needs.
- Oversees the referrals to other agencies as appropriate.
- Maintains electronic client records and protects the confidentiality of the information.
- Participates in regular chart reviews and case conferences.
- Participates and collaborates in data collection and analysis as required.
- Assists in the development of procedures and guidelines for the Families First team and in the overall planning and development of the Families First program.
- Participates in information sharing within the Families First team and other PQCHC services, committees and programs.
- Provides assistance with intake assessment process.
- Performs other related duties as requested.

**Qualifications**:

- Undergraduate degree in health or social science from a recognized university or an equivalent combination of education and experience.
- A minimum of three years’ experience in a community-based setting with an emphasis in community outreach and working with homeless or high-risk populations.
- Previous experience and training to work with people with trauma/ mental health and/or addiction issues, disadvantaged groups and/or victims of abuse.
- Excellent communication and interpersonal skills and sensitivity to people from diverse cultural, mental health and socio-economic backgrounds.
- Knowledge of and experience working with community resources.
- Fluency in English and French preferred, other languages desirable.
- Valid driver’s license and access to a vehicle required.
- Ability to work flexible hours.

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