Order Entry and Customer Service Coordinator

2 months ago

Concord, Canada Inter Canada Fisheries Full time

**About the company**

Inter-Canada Fisheries is a Canadian importer and distributor of fresh and frozen fish and seafood products. Our office and main warehouse are located at 270 Pennsylvania Avenue, Concord, Ontario. The company will be relocating in Brampton in 2024. We are looking for an Order Entry and customer service coordinator to join our success driven team. The position will be responsible for the order fulfilment process, which includes handling point of sales inquiries, order entering, processing, shipment, and delivery of orders to the customer.

**Working Days: Monday to Friday.**

**Timing: 6 am-2 pm**

**Key Responsibilities**:

- To process all purchase orders and send out order confirmations in a timely manner.
- To enter the sales orders in Business Central.
- To ensure the order fulfillment by coordinating with the team and making booking arrangements with third party logistics whenever required.
- To prepare packing slips for third party logistics.
- To set up the delivery appointments whenever required.
- To provide positive, courteous service to customers by answering questions regarding product line, prices, delivery times, and any customer service arrangement.
- To assist in inventory management and control.
- To create a customer card for the new customers.
- To communicate with customers if items are out of stock including an expected ETA of the back ordered items.
- To coordinate with the warehouse for items from other locations and inform customer if delivery date and timings are impacted.
- To assist in handling the needs of the outside sales representatives.
- To resolve customer issues and complaints including returns.
- To file the posted sales invoices and collect mails from the mailbox.
- To review the item cards in Business Central to ensure accuracy and uniformity.
- To update and review the price for different customers on periodical basis.
- To assist other departments of the organization to facilitate smooth operations.
- Other related tasks can be added by a manager.

Please note: Responsibilities are not limited; other tasks related to the role could be added by a manager.

**Job Specifications**:

- Bachelor’s degree in business, finance, or related fields.
- Excellent Communication skills
- Problem solving and customer service skills.
- Proficient in MS Office: MS Word, MS Excel, Outlook. Business Central in an asset.
- Efficient in data-entry.
- Detail oriented and efficient. Proactive and well organized with good analytical skills, ability to work under pressure and meet the deadlines in a fast-paced environment.
- Excellent time-management and organizational skills.
- Ability to work independently and multi-task.
- Ability to commute to Concord and Brampton.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour depending on skills and experience.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Concord, ON L4K 3Z7: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

Expected start date: 2023-07-17

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