Inbound Call Assistant

2 weeks ago


Saskatoon, Canada LutherCare Communities Full time

**Main responsibilities include**:

- Answer calls from stakeholders
- Have basic understanding of Asset Management and types of tradespeople.
- Have basic understanding of the Facilities Maintenance Contract and it deliverables.
- Communicate with Regional Offices
- Log call from stakeholders into the database
- Work with simple scripting to ensure accurate logging of callouts.
- Ability and knowledge of basic requirements and triage as required.
- Triage of callouts relating to emergency response
- Report on trends and analyse data.
- Manage and maintain a shared inbox.
- Review stakeholder requests and ensure effective triage.

**Salary**: $23.19-$26.28 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: On the road


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