Overnight Call Taker

3 weeks ago

Saskatoon, Canada G2 Enterprises Corp. Full time

G2 Enterprises Corp. is a locally owned business, proudly operating several successful companies in the towing and transportation industry. We support the leadership and overall management of the companies by providing expertise that assists the leadership teams in achieving their objectives. G2 also provides the back-office support including accounting, payroll and benefits, human resources, information technology, and strategic planning support.

We are looking to add a **Call Taker & Dispatcher** to our team within the **Astro Towing **division.

Astro Towing has proudly been serving Saskatchewan for over 45 years, providing emergency roadside service, towing, accident and abandoned vehicle recovery, and hauling services to our community and partners. Our fleet operates a variety of equipment ranging from battery vans and light duty tow trucks to heavy wreckers and tractor-trailer units. We pride ourselves on being able to take on any job - big, small or complicated, delivering excellent customer service, operating safely and efficiently, and employing passionate professionals to meet the needs of our customers.

We operate 24 hours a day, 7 days a week, and are looking for someone to work overnights, typically between 11 p.m. and 7 a.m. Weekend availability is required. This position is supported by another overnight staff member, and the office is closed to the public during the shift.

What you'll be doing:

- Answering customer calls on a multi-line phone system
- Collecting essential information and entering data in the electronic system in “real time” while communicating with customers
- Estimating and providing accurate service estimates to customers
- Coordinating with peers to dispatch fleet operators effectively and efficiently
- Clearly communicating the specifics of each customer situation to fleet operators
- Verifying and confirming invoices prior to sending to customers
- Daily and weekly review, completion, and reporting on various aspects of the operations
- Preparing necessary documentation as per customers’ requests
- Helping out with other duties as assigned

What you’ll need to bring:

- Minimum of 1-2 years of customer-service experience
- Passion for helping others with a positive, can-do, and fun-loving attitude
- Computer savviness and working knowledge of Microsoft Office products including Outlook, Word, and Excel
- Strong comprehension and communication skills, both written and verbal
- Willingness and ability to stay calm under pressure and manage high-stress situations
- Excellent organizational skills with a great attention for detail
- Team-oriented attitude, desire to support others, and a willingness to “get stuff done” and keep busy
- Ability to learn quickly and contribute to the greater good of a fast-paced office
- Ability to diffuse and resolve conflict in a professional manner
- Clear criminal record check

What you can expect
- Minimum hourly rate of $18.50, including shift premiums
- Supportive, engaged and fun work environment
- Comprehensive benefits package including health and dental, disability insurance, life insurance, critical illness insurance and an employee and family assistance program
- Training, development and ongoing support with an opportunity to grow

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