Customer Success Agent
2 weeks ago
**Customer Success Coordinator**
Employment Terms: Full Time
Education: Degree or having completed some courses towards a degree in marketing preferred.
Experience: Two yrs. of Sales/Customer Service experience while being highly
nowledgeable in best practices for all social media platforms.
Job Purpose
- Actively manage the post-order engagement with our clients to ensure customer satisfaction, encourage online reviews and keep them abreast of all specials, contests new products, special offers and events.
- Create social media content to encourage engagement such as contests, surveys and photo uploads by our clients.
- Respond to all live online chat requests that come in and assist with walk in traffic as needed.
- You will be helping to plan and execute special events, sponsorships, marketing initiatives and campaigns.
- Building ongoing relationships with our clientele is critical for success.
Working Conditions
M-F, 8:30 - 5:00pm. Some evenings for events/networking.
Minimum Qualifications
Min. 2 years in a customer focused role with solid knowledge of digital marketing.
Skills and Abilities
Duties & Responsibilities
- Assume management of all accounts with no inbound activity in 16mos or more
- Call to engage with customers, update contacts and reconnect
- Share specials and new product info with these clients in a regular pattern that is tracked
- Respond to all live chat requests
- Create social media initiatives to encourage customer engagement: contests, surveys, photo uploads, videos, etc.
- Manage subscription list in Mail Chimp with adding in new clients automatically
- Manage new client welcome letters, intro referral program to them
- Manage review requests in Whitespark and share/celebrate customer feedback
- Create and capture client photo ops from contests, order pick ups
- Assist with walk-ins if needed
- Track all activity in our CRM system
- Source, quote and write any orders received with these inactive accounts
- Manage designated house accounts as needed
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
Application deadline: 2024-04-21
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