Retail Services Representative

2 weeks ago


Saskatoon, Canada Western Canada Lottery Corp. Full time

**The Role**

Do you have strong technical troubleshooting and customer service skills? Then we want to talk to you We are currently looking to add a **Retail Services Representative **to our Video Lottery Terminal Division in our Saskatoon office for a **15-month term**.

Shift 1: Monday to Friday; 9:00 a.m. - 5:00 p.m.

Shift 2: Monday to Friday; 10:00 a.m. - 6:00 p.m.

Shift 3: Monday to Friday, 12:00 p.m. - 8:00 p.m.

In joining our team as a Retail Services Representative, you’ll be accountable to
- Receive, log, update and process all inquiries from Site Contractors regarding the Video Lottery Terminal (VLT) program
- Receive, log, update and process all calls on the Player Information Line (PIL)
- Troubleshoot reported VLT and related equipment inquiries from VLT Site Contractors
- Perform outbound/inbound calls related to scheduling initiatives.
- Escalate high priority items to appropriate On Call resources
- Send controls to field staff while on site to repair VLTs or related equipment upon request.
- Address various system notifications in Microsoft Outlook when required
- Other duties as assigned

**Qualifications**
- High School or equivalent
- Experience in a customer service
- Excellent written communications skills are required for ‘on-line chat’ utilized by VLT retailers
- Proficient technical skills
- Previous troubleshooting experience

**Who we are**

WCLC’s VLT division is contracted by LGS (Lotteries and Gaming Saskatchewan) to manage and operate VLTs in Saskatchewan. The VLT division operates 4,200 VLTs across the province, and WCLC provides training, installation, and maintenance of the VLTs, as well as a central operating system.

WCLC is the non-profit organization authorized to manage, conduct, and operate lottery and gaming-related activities at retail and online for the governments of Alberta, Saskatchewan, and Manitoba as well as The Yukon, Northwest Territories, and Nunavut. We work closely with our governmental partners to bring a first-rate lottery experience to our players and meet their changing needs with new technology and tools.

We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams. We’d love to talk to you about how you fit into that.

We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance.

**Licenses & Certifications**: Preferred
- SLGA Certification

**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest


  • Sales Advocate

    4 weeks ago


    Saskatoon, SK, Canada Premium Retail Services Full time

    As a Midea Brand Advocate, throughout the busiest time of year you'll provide excitement, knowledge, and assistance to help spark sales for Midea by engaging store personnel and customers. What’s in it for you? Represent one of the most innovative brands in the world. Premium training to help elevate your skills. Be a part of a collaborative and...


  • Saskatoon, Canada Canadian Blood Services Full time

    Canadian Blood Services is looking for a **Donor Services Representative **to join our dynamic **Donor Relations & Collections PRN **team in **Saskatoon.** **Job category**: Customer service **Job posting ID**: 4407 **Employment status**:Regular part-time **Possible schedule/FTE**:0.5 **Classification**:SEIU 333 **Salary/Rate of...


  • Saskatoon, Canada Premium Retail Services Full time

    Midea Brand Advocate General Information Company: PRE-CA Location: Saskatoon, Saskatchewan, S7L 4R6 Ref #: M56757 Function: Brand Advocacy & Sales Employment Duration: Part-time Description and Requirements As a Midea Brand Advocate, throughout the busiest time of year you'll provide excitement, knowledge, and assistance...


  • Saskatoon, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a Store...

  • Midea Brand Advocate

    4 weeks ago


    Saskatoon, SK, Canada Premium Retail Services Full time

    As a Midea Brand Advocate, throughout the busiest time of year you'll provide excitement, knowledge, and assistance to help spark sales for Midea by engaging store personnel and customers. What’s in it for you? Represent one of the most innovative brands in the world. Premium training to help elevate your skills. Be a part of a collaborative and...


  • Saskatoon, Canada My Saskatoon Retail Community Full time

    To help us take My Saskatoon to its full potential, we are currently seeking Account Representatives with the personality, communication skills, and drive to hit the pavement and build partnerships with businesses in Saskatoon. Our Account Reps are essential to our company, and we are committed to helping you succeed. As a My Saskatoon Account Rep, you will...


  • Saskatoon, Canada PRE-CA Full time

    **Microsoft Assisted Sales and Training Representative** Spark sales for one of the most exciting retail brands as an Assisted Sales and Training Representative. At Premium, you’ll be a part of an established and fast-growing company driven by groundbreaking ideas and an innovative culture. **What’s in it for you?** - Represent Microsoft, one of the...


  • Saskatoon, Canada Horizon Computer Solutions Full time

    As a leading IT provider in Saskatchewan, Horizon is extremely proud to deliver IT solutions, managed services, and professional services to organizations and individuals across Western Canada. Founded in 1995, Horizon currently employs over 50 full-time employees with headquarters in Saskatoon and locations in Regina, Calgary, and Winnipeg. Horizon is...


  • Saskatoon, Canada Match Retail Full time

    Overview: **Match Retail is looking to grow it's Merchandising Team!** As a provider of essential services in Canada, Match Retail continues to support major retailers and brands with initiatives to keep shelves stocked and products moving. We’re looking for **hard-working and reliable people** to join the team and take part through various programs for...


  • Saskatoon, Canada Creative Door Services Full time

    Creative Door Services operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors, driveway gate systems, operators and associated controls **Role**: We have an immediate opening for a...


  • Saskatoon, Canada Compustar Audio & Security Full time

    Job Title: Client Services Representative Location: Saskatoon SK Company: National Electronics Distributor Compustar is a leading Manufacturer specializing in Automotive Remote Start products. With a commitment to excellence and customer satisfaction, we deliver high-quality products to businesses nationwide. **Job Description**: We are seeking a...


  • Saskatoon, SK, Canada TTI Group Full time

    Field Sales Representative - Saskatoon page is loaded Field Sales Representative - Saskatoon Apply locations Saskatoon, Saskatchewan time type Full time posted on Posted Yesterday job requisition id R52443 At TTi, people come for the opportunity and stay for the culture! Field Sales Representative | Leadership Development Program Full-Time |...

  • Service Manager

    7 days ago


    Saskatoon, Canada Biktrix Enterprises Inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 3 years to less than 5 years **Work setting**: - Retail service establishment - Willing to relocate - Bicycle store **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations...


  • Saskatoon, Canada Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • service manager

    4 weeks ago


    Saskatoon, Canada Biktrix Enterprises Inc Full time

    Education: Secondary (high) school graduation certificateExperience: 3 years to less than 5 yearsWork settingRetail service establishmentWilling to relocateBicycle storeTasksManage staff and assign dutiesStudy market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on salesDetermine merchandise...

  • service manager

    3 weeks ago


    Saskatoon, Canada Biktrix Enterprises Inc Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingRetail service establishmentWilling to relocateBicycle storeTasksManage staff and assign dutiesStudy market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on salesDetermine merchandise and services to be...


  • Saskatoon, Canada SaskTel Full time

    **SERVICE REPRESENTATIVE (SALES/CREDIT SERVICES)** **Location**: Saskatoon, SK **Position Type**:Casual Part-Time Positions **Number of Positions: 5** **Salary**:$25.35/hour **Closing Date**: February 2, 2023 **_ - The anticipated start date for these positions is March 6, 2023*_** **Sales/Credit Services Representative** Are you passionate about...


  • Saskatoon, Canada BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Saskatoon, Canada Merlis Belsher Place Full time

    Nustadia Recreation Inc. is looking for team members interested in being part of the administrative team at Merlis Belsher Place. These individuals enjoy interacting with the public, are confident in multi-tasking and working with busy workloads from time to time as well as professionally representing Nustadia Recreation Inc. The Guest Services role...


  • Saskatoon, Canada Numa Technologies Corporation Full time

    The role of the Client Services Representative is to maintain and develop ongoing relationships with our clients which includes digital and in-person communications, understanding the clients needs, providing service and support, processing inquiries and requests, helping to solve problems as well as assisting with solutions...