Retail Services Representative
2 weeks ago
**The Role**
Do you have strong technical troubleshooting and customer service skills? Then we want to talk to you We are currently looking to add a **Retail Services Representative **to our Video Lottery Terminal Division in our Saskatoon office for a **15-month term**.
Shift 1: Monday to Friday; 9:00 a.m. - 5:00 p.m.
Shift 2: Monday to Friday; 10:00 a.m. - 6:00 p.m.
Shift 3: Monday to Friday, 12:00 p.m. - 8:00 p.m.
In joining our team as a Retail Services Representative, you’ll be accountable to
- Receive, log, update and process all inquiries from Site Contractors regarding the Video Lottery Terminal (VLT) program
- Receive, log, update and process all calls on the Player Information Line (PIL)
- Troubleshoot reported VLT and related equipment inquiries from VLT Site Contractors
- Perform outbound/inbound calls related to scheduling initiatives.
- Escalate high priority items to appropriate On Call resources
- Send controls to field staff while on site to repair VLTs or related equipment upon request.
- Address various system notifications in Microsoft Outlook when required
- Other duties as assigned
**Qualifications**
- High School or equivalent
- Experience in a customer service
- Excellent written communications skills are required for ‘on-line chat’ utilized by VLT retailers
- Proficient technical skills
- Previous troubleshooting experience
**Who we are**
WCLC’s VLT division is contracted by LGS (Lotteries and Gaming Saskatchewan) to manage and operate VLTs in Saskatchewan. The VLT division operates 4,200 VLTs across the province, and WCLC provides training, installation, and maintenance of the VLTs, as well as a central operating system.
WCLC is the non-profit organization authorized to manage, conduct, and operate lottery and gaming-related activities at retail and online for the governments of Alberta, Saskatchewan, and Manitoba as well as The Yukon, Northwest Territories, and Nunavut. We work closely with our governmental partners to bring a first-rate lottery experience to our players and meet their changing needs with new technology and tools.
We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams. We’d love to talk to you about how you fit into that.
We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance.
**Licenses & Certifications**: Preferred
- SLGA Certification
**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
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