Principal Site Reliability Administrator

3 weeks ago

Waterloo, Canada Open Text Corporation Full time

**Req id**:31400- Waterloo, ON, CA
- Richmond Hill, ON, CA
- Mississauga, ON, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.**The Opportunity**:
Open Text Cloud Services is seeking a Cloud Support Administrator. This position is an intermediate-level position. The Cloud Services team Provides IT Governance for Public Cloud environments, manages Opentext Commercial environments, and manages the Commercial and Lab AD/IAM services.
- Must possess strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid pace environment with a willingness to undertake new challenges.**You are great at**:

- Providing high-quality technical support, effectively analyzing issues, providing issue resolution, and customer notification.
- Actively participates in self-improvement, process, and technology training programs.
- Continually strives to expand comprehension of troubleshooting methodologies
- Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teams
- Submit and provide new content to the knowledge base.
- Work on-time resolution and quality compliance of escalated tickets or incidents as per the agreed SLA.
- Participate in documentation and product review
- May provide technical leadership and training for new and existing products within the technical area
- Perform other/additional duties and projects that may be periodically assigned.
- Have financial and cost-benefit knowledge.

**What it takes**:

- Providing insightful analyses on the efficiency, quality, and economics of Cloud Operations based on empirical data
- Developing standards and high-level architecture designs
- 5+ years of experience with managing operational cloud and related projects
- Solid experience managing, monitoring, and supporting high-traffic environments.
- Experience collaborating with Web/Software Development /Engineering and Architecture teams.
- Experience working with diverse teams on project management capacity to improve operationalization
- Experience capacity planning and auto-scaling infrastructure.
- 3+ years of experience with Amazon Web Services GCP or Microsoft Azure
- Some Experience with Kubernetes (EKS, GKE).
- Some programming in a language like Bash, and PowerShell.
- Some deploying and supporting Linux and Windows servers.
- Some designing and operating platforms to support off-the-shelf software.
- Some troubleshooting IAM access issues, with monitoring and reporting.- Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.

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